Commerce Health

Quality Improvement Organizations (QIO) Sharing Knowledge
Improving Health Care
Centers for Medicare & Medicaid Services
(as of June 2019, Livanta became Ohio's new BFCC-QIO contact)
Helpline: 1-888-524-990
Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. BFCC-QIOs can help you if you have a concern about the care you have been receiving or if you want to request a review (appeal) of your discharge from a health care facility.

Ask for assistance with: Medicare billing & coverage questions; free Medicare health benefits counseling; advocacy for nursing home residents; assistance with Medicare fraud, questions about Medicare claims; concerns for safety at a health care facility; questions about social security benefits, assistance with causes of elder abuse.