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Come Work for the Area Office on Aging

Are you looking for a job where you can make meaningful impact in the lives of older adults, their family caregivers and younger persons with disabilities? Apply for one of our open positions that provide a great work/life balance. We're looking for the best, most passionate people to join our growing team as we work to promote the health, well-being and safety of older adults, persons with disabilities and family caregivers to foster independence. From case management to assessment, we offer incredible opportunities to make a difference by doing what you love most. Know someone who is a good fit? Share this with them and encourage them to apply.

Waiver Service Coordinator

Employment Status: Full-Time
Pay: 50,000
Application Deadline: February 22, 2024

Overview

The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

Job Summary

The Waiver Service Coordinator is responsible for conducting in-home assessments and reassessments. Identifying both formal and informal support systems, addressing member needs, and assisting with the coordination of long-term services and supports for individuals in home and community-based settings under the MyCare Ohio Waiver Program.

Job Description:

  • Conduct comprehensive in-home assessments and regular visits to identify the biopsychosocial needs of the member, the degree of functional impairment, and the formal and informal support system available; identify, and address needs including health and safety risk factors.
  • Provide ongoing assessments, coordination, and monitoring of a member’s needs, strengths, circumstances, and services to assure that services/interventions continue to be appropriate and maintain the health and safety of the member.
  • Participate in Interdisciplinary Care Team (ICT) conferences with RN Care Managers, service providers, members, caregivers, physicians, Adult Protective Service (APS) staff, etc.
  • Develop and implement an individualized, written Person-Centered Service Plan, with member and caregiver's input, to maximize the member's quality of life based on the member's capacity and preferences.
  • Modify the service plan, as needed, to reflect the member’s current needs, goals, and interventions.
  • Coordinate benefits based on adherence to payer sequencing when authorizing MyCare Waiver services.
  • Communicate with service providers to identify service delivery problems, validate the current service plan, and note changes in a member's condition or needs.
  • Maintains contact with caregivers, family members, and friends listed in the service/care plan to explain the role and responsibilities of the Waiver Service Coordinator and to ensure compliance with the member’s service/care plan.
  • Advocate on behalf of the member and/or caregiver as needed.
  • Monitor the member’s financial eligibility for Medicaid waiver-funded programs and home care and know general Medicaid eligibility criteria.
  • Reassess member eligibility for Medicaid Waiver enrollment minimally every 365 days or more frequently if warranted by a change in member’s status.
  • Prepare and participate in annual Care Management/Waiver Service Coordination audits performed by the delegated entity (e.g., IPRO) assigned by the Ohio Department of Medicaid (ODM).
  • Assist in the disenrollment process. Educate members on the reason for this action and their appeal rights.
  • Maintains an effective record-keeping system with timely submission of case notes.
  • Maintains confidentiality of the clinical record, assessment tools, and member data.
  • Completes and submits work within timeframes per program requirements.

QUALIFICATIONS

  • A licensed Social Worker or Registered Nurse with unencumbered Ohio licensure is required.
  • One or more years prior experience in home care with seniors or individuals with disabilities or other case management experience in a related field.
  • Experience in conducting health/social interviews; knowledge of human behavior, family/caregiver dynamics, and awareness of community resources and services.
  • Reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.

EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

Deadline for application: Until the position is filled

Weekly Schedule:

  • AOoA is open Monday – Friday from 8:30 am – 5:30 pm
  • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
  • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

Benefits:

  • 403(B) retirement plan
  • Health Insurance
  • Life Insurance
  • Mileage Reimbursement at the IRS rate
  • Long Term Disability
  • Flexible Schedule – Weekends and Holidays off!
  • Generous Paid Time off
  • Paid CEU and Professional Development opportunities
  • Partial Tuition Reimbursement
  • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

Work Location: (Main office in Toledo)

Application Deadline: Until the Position is Filled



Team Lead - Plan 4 Home

Employment Status: Full-Time, Exempt
Pay: $55,000
Application Deadline: February 22, 2024

Overview

The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

Job Summary:

We are looking for someone to ensure quality case management practices by supporting the Plan 4 Home staff and assisting with routine clinical program management in addition to completing Plan 4 Home Care Manager duties.

ESSENTIAL FUNCTIONS:

  • Perform all essential functions as listed in the Plan 4 Home job description.
  • Assist with coverage for Plan4Home Care Managers on scheduled or unscheduled leave.
  • Will carry a caseload based on program needs and job duties.
  • Assist with the completion of departmental reports as needed.
  • Assist supervisor with chart audits for completion/accuracy/adherence.
  • Provide direction and support to Plan4Home support staff as necessary.
  • Assist with training and mentoring of newly hired Plan4Home staff.
  • Participate in quality assurance functions as required by the program contract.
  • Assist supervisor and Plan4Home staff in creating incident reports.
  • Assist supervisor and Plan4 Home staff in developing Health and Safety Action Plans and resolving issues.
  • Confers regularly with Plan4Home Supervisor regarding any concerns related to identified problems or program procedures.
  • Monitor productivity levels and compliance levels of Case Managers and provide feedback for Case Manager evaluations.
  • Acts as supervisory backup for the program supervisor.
  • Assist Plan4Home staff with problem resolution and Person-Centered Service Plan development on challenging cases.
  • Participate in staff development through identification of training needs, assisting with training of new staff, and presentations to existing staff.
  • Maintain LSW or RN licensure. Failure to maintain an LSW or RN license may lead to disciplinary action including termination.
  • Other duties as assigned by Plan4Home Supervisor or SVP of Long-Term Care.

QUALIFICATIONS
EEO/AAP, Bilingual, and minority applicants are encouraged to apply.
Deadline for application: Until the position is filled

A licensed Social Worker, LISW or Registered Nurse with unencumbered Ohio licensure is required.

  • One-year prior experience in year prior experience in home and community-based services, mental health services, or care management.
  • Reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.
  • 403(B) retirement plan
  • Health Insurance
  • Life Insurance
  • Mileage Reimbursement at the IRS rate
  • Long Term Disability
  • Flexible Schedule – Weekends and Holidays off!
  • Generous Paid Time off
  • Paid CEU and Professional Development opportunities
  • Partial Tuition Reimbursement

Weekly Schedule:

AOoA is open Monday – Friday from 8:30 am – 5:30 pm

Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week

4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

Work Location: (Main office in Toledo)
Application Deadline: Until the Position is Filled

Did we mention our plan to move to a 4-day workweek beginning 4/1/24?


    Recovery Care Manager/SRS

    Employment Status: Full-Time
    Pay: $49,000
    Application Deadline: February 22, 2024

    Overview

    The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

    .Job SummaryThe Recovery Care Manager provides recovery services management for the Medicaid Specialized Recovery Services Program (SRSP).

    Essential Job Functions

    • Conducts initial assessment and determines eligibility for the Specialized Recovery Services Program.
    • Conducts contacts with individuals/caregivers by program specifications to monitor the delivery of all services in the individual’s all services plan.
    • Assists individuals in gaining access to any necessary services regardless of funding source which enables individuals to remain in their community living arrangement.
    • Conducts annual and event-based assessments of an individual’s eligibility according to program specifications.
    • Verifies individual’s eligibility requirements including but not limited to residing in a community-based setting and behavioral health diagnoses.
    • Authorizes the amount, scope, and duration of waiver services.
    • Coordinates provision of the Specialized Recovery Services Program and other services included in the all-services plan.
    • Schedules and facilitates interdisciplinary team meetings for individuals. 8. Educates individuals/caregivers within the scope of knowledge by providing health education or information about community resources.
    • Maintains all appropriate documentation in formats prescribed by AOoA, Care Source, and the Ohio Department of Medicaid (ODM) and completes work within established time frames.

    QUALIFICATIONS

    • Licensed Social Worker, LISW, Registered Nurse with unencumbered Ohio licensure
    • Or a Bachelor’s degree in Counseling, Psychology, or a related field with a minimum of 3 years prior experience in Home & Community Based Services or case management.
    • Ability to travel in a multi-county service area and access private homes and facilities, which may not be readily accessible.
    • Ability to relate well with all individuals, community agencies, Care Source, and ODM staff.
    • Have an understanding of home and community-based service delivery systems and community resources.
    • Possess strong verbal and written communication skills as well as the ability to communicate professionally, respectfully, positively, effectively, and in a proactive manner.

      EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

      Weekly Schedule:

      • AOoA is open Monday – Friday from 8:30 am – 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      Work Location: (Main office in Toledo)

      Application Deadline: Until the Position is Filled




      Kinship Contracted Childcare Worker

      Employment Status: Contracted
      Pay: $20.00
      Application Deadline: February 22, 2024

      Overview

      Contracted Childcare Worker -Kinship Navigator Program

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.
      Job Summary
      Contracted Childcare Workers are responsible for the development of programming activities for children and youth; typical job duties include supervision of children and youth while kinship caregivers (grandparents and other relatives) participate in Kinship programming.
      Essential Job Functions

      • Promotes positive employee relations and fosters excellent customer service.
      • Performs duties with respectful communication and behaviors.
      • Responsible for the development of programming activities for children and youth.
      • Develop lesson plans, supervise academic and emotional development, maintain open communication with relative caregivers, and coordinate with other contracted childcare workers.
      • Availability to work quarterly in the afternoon and evening.
      • Be sensitive to the needs of kinship families and utilize a trauma-informed approach when providing childcare services.
      • Position requires driving for related duties such as events, and training.
      • Maintains confidentiality and follows the established AOoA confidentiality HIPAA procedures.
      • Maintain reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.
      • Perform other tasks as required by the President/CEO, Vice President, Kinship Navigator Program Coordinator, or other assigned supervisor.
      • The position is contingent upon the availability of funding for the Kinship Navigator Program.

      QUALIFICATIONS

      • A minimum of 1 year experience in the childcare field.
      • The Position requires lifting, pushing, pulling, reaching, bending, squatting, standing, and walking at times.
      • Must be able to lift and carry up to 25 pounds and have reliable transportation, insurance, valid driver’s license, and the ability to satisfactorily undergo an FBI/BCI check and a Motor Vehicle Record check (MVR) on at least an annual basis.

      EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

      Weekly Schedule:

      • AOoA is open Monday – Friday from 8:30 am – 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?


      Work Location: (Main office in Toledo)Application Deadline: Until the Position is Filled
      Contracted position, no benefits—very welcoming, professional, family-friendly work environment.

      EEO/AAP, bilingual, and minority applicants are encouraged to apply.


      Kinship Navigator

      Employment Status: Fulltime
      Pay: $19.25
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.
      JOB SUMMARY;
      We are looking for someone to carry out the information and referral portion of the Kinship Navigator Program for Lucas County, Ohio. Conduct community assessments and outreach initiatives. Assist in facilitation of Kinship Navigator Program events like Kinship Support Groups, Summer Series, educational workshops, and other services as needed.

      ESSENTIAL JOB FUNCTIONS:

      • Promotes positive employee relations and fosters excellent customer service.
      • Performs duties with respectful communication and behaviors.
      • Document incoming referrals and new caregiver inquiries.
      • Provide information to relative caregivers about community resources.
      • Submit weekly statistics to Kinship Navigator Program Supervisor.
      • Complete caregiver initial intake assessment and follow-up assessment; document case notes in the SAMS electronic database and assessment results in the survey tool.
      • Complete daily status calls to caregivers to provide support, information, and appropriate community resources based on caregiver needs, and document case notes in the SAMS electronic database.
      • Assist with the development and facilitation of programming for Kinship Clubs, support groups, special events, and educational workshops.
      • Be sensitive to the needs of kinship families and utilize a trauma-informed approach when assisting caregivers.
      • Promote the program through community outreach activities to potential clients, social service agencies, and the public including occasional evening or weekend hours.
      • Collect caregiver feedback through program survey data and evaluate the programming that is offered.
      • Computer skills: experience with the utilization of electronic records, programs such as Outlook, Excel, Word, PowerPoint, and Adobe, the ability to create program flyers, annual calendars, and quarterly newsletters using Canva, and bi-weekly e-blasts using Constant Contact.
      • Regularly performs general clerical work such as mailings, filing, assembly of informational packets, and record maintenance.
      • The position requires driving for related duties such as outreach, events, training, and occasional delivery of items to caregivers, etc.
      • Maintains confidentiality and follows the established AOoA confidentiality HIPAA procedures.
      • Represent the agency at seminars and workgroups as requested, including evening hours.
      • Develop and maintain relationships with social service agencies and community resources through written and verbal communication.
      • Maintain reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis. Perform other tasks as required by the President/CEO, Vice President, Kinship Navigator Program Coordinator, or other assigned supervisor.

      QUALIFICATIONS:

      Bachelor’s degree in social services, education, gerontology, or related human services field preferred, plus 2 years of related experience.

      Special Requirements and Conditions:
      The position is contingent upon the availability of funding for the Kinship Navigator Program. Requires a criminal background check and drug/alcohol screening. Position requires lifting, pushing, pulling, reaching, bending, squatting, standing, and walking at times. The position requires extensive keyboarding and typing on a computer. The position is office-based and is not remote work.
      Weekly Schedule:

      • AOoA is open Monday - Friday from 8:30 am - 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      • Work Location: (Main office in Toledo)

      Application Deadline: Until the Position is Filled


      Community Health Worker - GPS

      Employment Status: Full-Time, Temporary
      Pay: $18 -$20
      Application Deadline: February 22, 2024

      Overview

      Community Health Worker - GPS

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      Job Summary

      The Community Health Worker (CHW) supports the GPS program, case managers, and participants by helping individuals and their families navigate and access community services and other resources.

      ESSENTIAL FUNCTIONS:

      • Responsible for establishing trusting relationships with the community, program participants, and Team members.
      • Assist community members, program participants, and team members by providing support and education during care transitions and community engagement.
      • Implement educational programs and empower individuals to increase health knowledge and Healthy behaviors.
      • Collaborate and perform needs assessments and program evaluations.
      • Develop and implement care plans based on health assessments.
      • Identify & address individual and community needs around health education and access to healthcare resources.
      • Facilitate context-appropriate health education.
      • Conduct home or phone visits to provide good care coordination, support, and guidance.
      • Provide community resource referrals, participant advocacy, support, outreach, and follow-up.


      QUALIFICATIONS

      • High school diploma or equivalent; associate degree in human services, Psychology, or related field preferred.
      • Community Health Worker Certification or willingness to complete coursework within 6 months of hire date.
      • One (1) to two years of community-based setting experience, community health work, community-based organizations,
      • Reliable transportation, insurance, a valid driver’s license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.

      EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

      Deadline for application: Until the position is filled

      Weekly Schedule:

      • AOoA is open Monday – Friday from 8:30 am – 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      Work Location: (Main office in Toledo)

      Full-Time, Temporary

      Application Deadline: Until the Position is Filled


      Case Manager Assistant - Buckeye

      Employment Status: Fulltime
      Pay: $18.20
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      Job Summary:

      The Buckeye Care Manager Assistant provides program assistance and support to clinical staff working in the Buckeye MyCare Program.

      Essential Job Functions

      • Performs general duties: typing letters, forms, correspondence, reports, and other program documents and assembling various records and manuals as assigned.
      • Handles Long Term Care (LTC) general telephone inquiries and forwards calls to appropriate staff.
      • Assists in telephone contacts with consumers, providers, and community organizations under the direction of the Waiver Service Coordinator and/or supervisor.
      • Assists with arrangements and telephone follow-up of some services (e.g., member transportation requests and personal care services) under the direction and authorization of the Waiver Service Coordinator and/or supervisor.
      • Handles confidential data per AOoA and Buckeye MyCare policies.
      • Enters all pertinent information into the computer system promptly per program requirements. Maintains and updates computer information and reports as necessary.
      • Compiles documents for case records for supervisor and staff.
      • Monitors forms, supplies, and necessary office equipment, and report findings to an appropriate staff person(s).
      • Faxes reports, memos, letters, and other materials as requested. Forward incoming faxes to the appropriate staff.
      • Maintains files and filing systems, duplicates, sorts, and collates documents; reduces active record files as needed.
      • Handles routine mailing for long-term care clinical staff and supervisors.
      • Complete organizational activities under supervisory direction.

      Skills Required

      • Carry out detailed but basic written or oral instructions
      • Strong written and verbal communication
      • Exercise independent judgment and discretion
      • Complete all necessary program-related documentation
      • Prepare and mail programmatic information and resources
      • Be able to work independently
      • Strong organizational skills

      QUALIFICATIONS

      • Two-year Associate Degree in Social Services, Business, or Medical Assistance preferred, and
      • Two (2) years experience in a human service or medical setting. Excellent computer and data entry skills are required.
      • Good written and verbal communication skills are required, including customer service.
      • Reliable transportation, insurance, a valid driver’s license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.

      EEO/AAP, Bilingual, and minority applicants are encouraged to apply.Deadline for application: Until the position is filledWeekly Schedule:

      • AOoA is open Monday - Friday from 8:30 am -5:00 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?


      Work Location: (Main office in Toledo)Application Deadline: Until the Position is Filled


      Care Manager - OHCW

      Employment Status: Full-Time
      Pay: $55,000
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      Job Summary

      The OHCW Care Manager conducts in-home assessments & reassessments of the Ohio Home Care population out in the Fulton, Henry, Williams, Paulding, and Defiance counties. This person identifies and addresses needs, determines risk, and ensures compliance.

      Essential Job Functions

      • Conducts contact with individuals/caregivers following program specifications to monitor the delivery of all services in the individual service plan.
      • Provide ongoing assessment, coordination, and monitoring of members' needs and ensure that services/interventions continue to be appropriate.
      • Assist individuals in aging access to services regardless of funding source which enables individuals to remain in their community living arrangement.
      • Coordinate provision of waiver services with other services in the all service plan.
      • Maintain contact with members, caregivers, and or family members listed in the service care plan.
      • Maintain ongoing contact with service providers/subcontractors to monitor service delivery and resolve service provision problems.
      • Must possess computer skills and customer service skills. and know community resources.
      • Maintain all appropriate documentation in formats prescribed by PAA and the Office of Medical Assistance (OMA).
      • Prepare state hearing documentation and participate in state hearings.
      • On-call responsibilities as assigned.

      QUALIFICATIONS: A licensed Social Worker or Registered Nurse with unencumbered Ohio licensure is required. 1-year prior service in home health, healthcare for the elderly, home healthcare, medical social work, or gerontology. A valid driver's license, insurance, and reliable transportation, are needed. The ability to satisfactorily undergo an FBI/BCI check and a Motor Vehicle Record check (MVR) on at least an annual basis. EEO/AAP, bilingual, and minority applicants are encouraged to apply.

      Weekly Schedule:

      • AOoA is open Monday - Friday from 8:30 am -5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      Work Location: (Napoleon Office )

      Application Deadline: Until the Position is Filled



      Associate VP of PASSPORT

      Employment Status: Full Time
      Pay: $80,000
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      JOB SUMMARY: This position works under the general direction of the Senior VP of Long-term Care, and requires broad leadership skills. Responsible for overseeing the PASSPORT program and supervising care manager supervisors. The position develops and implements processes to ensure quality services and compliance with Medicaid, Federal, and State requirements.

      ESSENTIAL JOB FUNCTIONS:

      • Provide direct supervision of program and care management functions through one-on-one supervisory meetings, coaching, mentoring, and annual performance evaluations.
      • Supports contributes to and follows NCQA accreditation requirements and standards.
      • Creates systems to ensure compliance with laws, regulations, and the Ohio Department of Aging (ODA), Ohio Department of Medicaid (ODM), and Centers for Medicare and Medicaid rules and regulations. Ensure compliance with State and Federal Waiver assurances and the three-party agreement between ODA, ODM, and AOoA.
      • Maintain a strong working relationship with the ODA/ODM, CMS, contracted service providers, and community partners.
      • Establish and review department and team performance goals including productivity, compliance, and quality metrics. Communicate department and team goals to supervisors and staff and monitor goal attainment.
      • Follows and enforces the agency’s policies and procedures. Reviews and revises program policies and procedures to ensure effectiveness and efficiency.
      • Create and manage a structure for organizing ODA programmatic correspondence and training.
      • Maintains proficiency in requisite computer programs and software.
      • Meets timeframes for timely and accurate completion of reporting and documentation.
      • Ability to analyze, evaluate, and implement a reasonable course of action based on available information.
      • Oversees risk management strategies to mitigate risk in program operations.
      • Oversees record review and program quality improvement strategies and processes.
      • Monitors and coordinates responses to programmatic agreements, OAC rules, Ohio revised code, the Older Americans Act, and other funding sources that impact program operations and funding.
      • Oversees training and orientation of new staff to program and agency procedures.
      • Promotes positive employee relations and fosters excellent customer service.
      • Works with contracted providers and community organizations collaboratively and cooperatively on behalf of participants and the agency.
      • May participate in case conferences as needed with service providers, partner organizations, families, and case management. Works to resolve service needs and/or problems of program participants.
      • Tracks identified problems related to the program, including but not limited to home care providers, and works toward improvement and resolutions.
      • Participates in training to maintain and improve skills.
      • Performs duties with respectful communication and behaviors.
      • Maintains confidentiality of program participants and employee-related information.
      • Confers with the Senior VP of Long-Term Care as needed, including key compliance and program issues and trends as well as policy and/or personnel concerns.
      • Ability to travel within the ten-county service area and occasionally travel outside to represent the agency at regional meetings and/or training as assigned.
      • Maintains reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.
      • Other duties as assigned.

      QUALIFICATIONS: Registered Nurses or Licensed Social Workers required at least one (1) year of supervisory experience in home care for the elderly, home health care, medical social work, or gerontology required, three (3) years of supervisory experience preferred.
      Special Requirements and Conditions: This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of the position. This description shall not be construed as declaring the specific tasks and responsibilities. It is not intended to limit, or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under supervision. The use of this expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty. Weekly Schedule:


      • AOoA is open Monday - Friday from 8:30 am -5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      Work Locations: (Main office in Toledo)Application Deadline: Until the Position is Filled


      Associate VP of Front Door

      Employment Status: Full-time
      Pay: $80,000
      Application Deadline: February 13, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.Job Summary:

      We are looking for someone with broad leadership skills to work under the general direction of the Senior VP, Long-Term Care as Associate Vice President of Front Door. This position would be responsible for the direct supervision, structure, and management of the Aging Disability Referral Network (ADRN) and Assessment functions and ensure compliance with Medicaid, Federal, State, managed care plan, and local funding requirements.

      Essential Job Functions:

      • Provide direct supervision of assessment supervisors and ADRN supervisors through one-on-one supervisory meetings, coaching, mentoring, and annual performance evaluations.
      • Follows and enforces the agency’s policies and procedures. Reviews and revises front door and assessment policies and procedures to ensure effectiveness and efficiency.
      • Create and manage systems to ensure compliance with laws, regulations, and Ohio Department of Aging (ODA) and Ohio Department of Medicaid (ODM) rules, Centers for Medicare and Medicaid rules, Job and Family Service requirements, and other contracted partners regarding program operations.
      • Conduct team meetings with supervisors and participate in unit team meetings as needed.
      • Establish and review department and team performance goals including productivity, compliance, and quality metrics. Communicate department and team goals to supervisors and staff and monitor goal attainment.
      • Supports contributes to, and follows NCQA accreditation requirements and standards.
      • Identify service delivery issues and implement process improvement solutions.
      • Initiate, facilitate, and participate in case conferences with other departments and agencies to address and resolve clinical issues or service delivery barriers.
      • Identify staff training needs and develop effective solutions to meet training needs.
      • Represent the Agency at speaking engagements and various community and statewide groups.
      • Maintains proficiency in requisite computer programs and software.
      • Meets timeframes for timely and accurate completion of reporting and documentation.
      • Ability to analyze, evaluate, and implement a reasonable course of action based on available information.
      • Monitors and coordinates responses to programmatic agreements, OAC rules, Ohio revised code, Older Americans Act, and other funding sources that impact front-door operations and funding.
      • Oversees training and orientation of new staff to program and agency procedures.
      • Oversees the process of record review for quality improvement strategies and performance review.
      • Promotes positive employee relations and fosters excellent customer service.
      • Works with community organizations collaboratively and cooperatively on behalf of seniors, persons with disabilities, and the agency.
      • Participates in training to maintain and improve skills.
      • Performs duties with respectful communication and behaviors.
      • Ability to occasionally travel outside of the ten-county service area to represent the agency at regional meetings and/or training as assigned.
      • Maintains confidentiality of program participants and employee-related information.
      • Confers with the Senior VP of Long-Term Care as needed, including key compliance and front door issues and trends as well as policy and/or personnel concerns.
      • Maintains reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.
      • Other duties as assigned.

      POSITION QUALIFICATIONS: Registered Nurses or Licensed Social Workers required at least one (1) year of supervisory experience in home care for the elderly, home health care, medical social work, or gerontology, with three (3) years of supervisory experience preferred.

      Weekly Schedule:

      • AOoA is open Monday -Friday from 8:30 am - 5:00 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?


      Work Location: (Main office in Toledo)Application Deadline: Until the Position is Filled


      Assessor -PASSPORT

      Employment Status: Full-Time
      Pay: $56,000 - $60,000
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      JOB SUMMARY

      This position conducts in-person assessments for individuals in need of community-based long-term services and support.

      ESSENTIAL JOB FUNCTIONS

      • Completes bio-psycho-social assessment services which are provided telephonically, face-to-face, which may occur in various locations including a hospital, nursing facility, group homes, individual's homes, and other agreed-upon community settings to assess long-term care needs and/or determine program eligibility for Medicaid services and programs.
      • Is knowledgeable and competent in the completion of PASSPORT, LOC, Assisted Living, My Care Ohio, UPAR, Delayed assessments, and Long-Term Care Consultations, and uses the appropriate forms.
      • Issues Level of Care (LOC) determinations for individuals seeking Medicaid-funded institutional or community-based long-term services and supports, including LOC determinations for MyCare Ohio per OAC rule 5101-3-05, 5101-3-06 and rule 5101-3-08, and participates in state hearings as appropriate utilizing eligibility criteria.
      • Conducts assessment functions per ODA-issued policies and procedures including Utilizing state-developed standardized tools and entering data directly into the computer during the assessment. Paper assessments will be completed in extenuating circumstances and entered into the computer within 3 business days.
      • Ensures consumers are informed of the complaint and state hearing processes regarding assessment and LOC activities.
      • Makes referrals to community-based services including but not limited to: Medicaid home health state plan services, HEAP, transportation, meals, and other community-based programs to assist in nursing home transitions to community-based services or to prevent avoidable nursing home admissions.
      • Maintains confidentiality and follows the established AOoA confidentiality HIPAA procedures.
      • Consistently completes and submits work within established time frames of 5 business days.
      • Documentation meets the requirements specified in the ODA Operations manual.
      • Completes assessments on a laptop in the field and has adequate keyboarding skills at a minimum of 25 words a minute.
      • Assists consumers in determining preliminary financial eligibility for waiver-funded PASSPORT Home Care, the Assisted Living waiver, and other Medicaid programs.
      • Determines Medicaid presumptive eligibility accurately based on the information supplied to the assessor, and has a thorough knowledge of general Medicaid criteria.
      • Assessment documentation assists the CM in the development of comprehensive goals and objectives and a Comprehensive Service Plan with the waiver consumer and caregiver (s) for consumers enrolling on the waiver using Medicaid and waiver services as payers of last resort.
      • Establishes the Plan of Care using available community resources and existing formal and informal support systems and using Medicaid as the payer of last resort for non-waiver consumers.
      • Reviews and updates the P.A.S/R.R. client screen and determines and facilitates the appropriate post-screening process.
      • Inform consumers about providers using the PASSPORT provider selection process, including the Informed Choice process when applicable.
      • Assists with the Benefits Checkup, Heap, Ohio Energy Credit, SSA's Low-Income Subsidy, and Medicaid applications, as well as other applications as needed.
      • Obtains and maintains OSHIIP certification from the Ohio Department of Insurance.
      • Informs consumers who are denied services of the reason for their denial and of their appeal rights.
      • Assists consumers and caregivers as needed in securing nursing home placement.
      • Obtains verbal and written approval of the PASSPORT or Nursing Home applicant’s level of care from the physician and submits the assessment to the supervisor.
      • Maintains and continuously improves the knowledge base on community resources.
      • Maintains an effective record-keeping system.
      • Maintain reliable transportation, insurance, a valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.
      • Other duties as assigned by the supervisor.

      QUALIFICATIONS

      Licensed Social Worker or Licensed Independent Social Worker with at least one (1) year prior experience in home care for the elderly, home health care, medical social work, or gerontology. Knowledge of community resources. Reliable transportation, insurance, valid driver's license, background check, and drug/alcohol screening are required. EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

      Weekly Schedule:

      • AOoA is open Monday - Friday from 8:30 am - 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?


      Application Deadline: Until the Position is Filled

      Job Type: Full-time


      Information & Referral Specialist

      Employment Status: Full-Time
      Pay: $17.91-$20.00
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      Job Summary

      The Information and referral Specialist is responsible for connecting older adults, younger people with physical disabilities, and their family caregivers with the information & resource services they need.

      Essential Job Functions

      Communicate 100% accurate information to customers regarding requested services.

      • Creates a remarkable consumer experience for those seeking help from the Area Office on Aging.
      • This position collects basic intake information and data elements for referrals to all agency internal programs.
      • This can be done via phone, in-person, e-mail, and live chat on the agency website.
      • Completes screening of PASSPORT waiver, Assisted Living waiver, and Nursing home applicants by collecting all required information to determine preliminary eligibility.
      • Conducts outreach activities to increase Area Office on Aging services awareness amongst targeted populations.
      • This position reports to the Aging Resource Center Supervisor.

      QUALIFICATIONS

      • BS or BA in nursing, social work, or a related field and relevant experience. A licensed Social Worker or Registered Nurse with unencumbered Ohio licensure is required.
      • Minimum of 3 years experience within an information and referral, customer service environment, or similar setting with appropriate computer skills.
      • Knowledge/experience of the aging network preferred. Bilingual (Spanish/English) fluency is highly desirable.
      • Requires a criminal background check and drug/alcohol screening.

      EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

      Weekly Schedule:

      • AOoA is open Monday – Friday from 8:30 am – 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      Work Location: (Main office in Toledo)

      Application Deadline: Until the Position is Filled




      Care Manager

      Employment Status: Full-time
      Pay: Pay $50,000
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.


      JOB SUMMARY

      The Care Manager conducts in-home assessments & reassessments, identifies and addresses the needs, determines risk, and ensures compliance.

      ESSENTIAL JOB FUNCTIONS

      • Work with the MyCare Ohio program in the Toledo area.
      • Conduct care management, and assessments for individuals in need of community-based long-term care.
      • Provide ongoing assessment, coordination, and monitoring of members' needs and ensure that services/interventions continue to be appropriate.
      • Interviews & gathers information from consumers to develop an individualized care plan.
      • Maintain contact with members, caregivers, and or family members listed in the service care plan.
      • Must possess computer skills and customer service skills. and know of community resources.

      QUALIFICATIONS

      Education and Experience

      • A licensed Social Worker or Registered Nurse with unencumbered Ohio licensure is required.
      • One year prior experience in home health, healthcare for the elderly, home health care, medical social work, or gerontology.
      • Reliable transportation is required.

      EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

      Deadline for application: Until the position is filled

      Weekly Schedule:

      • AOoA is open Monday - Friday from 8:30 am -5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?


      Work Location: Hybrid Remote (Main office in Toledo)

      Application Deadline: Until the Position is Filled


      Assessor Supervisor

      Employment Status: Full-Time, Exempt
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      JOB SUMMARY

      This position reports directly to the SVP of LTC. Responsible for the supervision of Assessors, PAR, SRS IE, and CMAs.Supervise and development of the assessment team for waiver and other assessments.

      ESSENTIAL JOB FUNCTIONS

      • Directly supervises assessors and CMAs with their work quality, timeliness, and efficiency for staff working in PAR, OHCW, and SRS IE.
      • Reviews 100% of OHCW initial and annual assessments, prepares and completes state hearings related to eligibility, participates in care conferences, interacts with JFS for eligibility for OHCW, and communicates with OHCW CM supervisor and CareSource team lead to resolve individual issues.
      • Tracks data and submits billing for OHCW.
      • Supervises and backs up the SRS IE.
      • Supervises and backs up PAR worker.
      • MDS/CLS Home Choice Administrator duties.
      • Home Choice Supervisor back-up.
      • Provider Gateway Administrator back-up.
      • Supervisor back-up for PASSPORT & ALW Assessor Supervisor.
      • Follows all AOoA Human Resource policies and procedures.
      • Follows AOoA policies for staff evaluations and work performance and notifies LTC SVP, of employee issues.
      • Participates in applicant interviewing and staff selection process.
      • Processes Leave times and ADP for payroll.
      • Monitors and evaluates staff performance and adherence to policies and procedures, Ohio Administrative Code rules, CareSource, ODA, and ODM requirements, including required timelines.
      • Demonstrates regular and predictable attendance.
      • Has excellent computer skills and can work with multiple computer Programs. Guiding Care for OHCW and SRS PIMS
      • HENS 3.0
      • Ohio Benefits
      • MITS
      • HOME Choice
      • MDS/CLS Home Choice Administrator
      • AOoA is open Monday - Friday from 8:30 am - 5:30 pm
      • OBLTSS
      • Provider Gateway
      • Microsoft programs including Word, Outlook, PowerPoint, and Excel for Tracking information and reports
      • Others as needed/ developed
      • Develops policies, procedures, and processes for the Medicaid Waiver Programs. Reviews and revises policies and procedures to ensure program effectiveness and efficiencies.
      • Assigns assessments and other long-term services and supports (LTSS) responsibilities to staff.
      • Implements a comprehensive process for obtaining the necessary information for monitoring effectiveness and ensuring program eligibility and Medicaid status.
      • Accompany supervisees on home visits to evaluate staff performance, consistency in the LOC process, and quality of assessments.
      • Coordinates and/or participates in trans-disciplinary care conferences with the care team including individuals, caregivers, care managers, medical professionals, CareSource, and service providers.
      • Participates in Program Audits and audit preparation as needed.
      • Trains and orients assessors, CMAs, agency staff, students, and the community to the Medicaid Waiver programs, person-centered care, participant-directed care, and other agency programs.
      • Assists staff in identifying and mobilizing community resources.
      • Plans and conducts orientation, in-service training, and continuing education for clinical and non-clinical staff.
      • Prepares and reviews internal and external reports and documents including those for submission to CareSource, the Ohio Department of Aging, and/or the Ohio Department of Medicaid.
      • Identifies and works to resolve problems of program participants via record review and employee consultation.
      • Conducts care evaluation reviews, quality reviews, and reviews of clinical procedures and practices, as well as forms and program compliance.
      • Provides community education and program outreach on Medicaid Waiver Programs and the agency at health fairs and speaking engagements.
      • Confers with the CareSource Team Lead and or Quality Assurance Coordinator regarding quality assurance and utilization issues and consideration of procedural changes and training needs. Conducts process reviews to ensure compliance with all program requirements.
      • Participates in the evaluation of Medicaid and Non-Medicaid Programs.
      • Follows and ensures supervisee adherence to confidentiality and firewall policies and HIPAA compliance. Maintains employee-related confidentiality.
      • Maintain reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.
      • Other duties as assigned by the supervisor. AUTHORITY AND RELATIONSHIP:

      QUALIFICATIONS:

      Registered Nurse or Licensed Social Worker required B.S.N. or M.S.W. preferred, with at least one (1) year of supervisory experience in home care for the elderly, home health care, medical social work, or gerontology.

      Weekly Schedule:

      • AOoA is open Monday - Friday from 8:30 am - 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24

      Work Location: (Main office in Toledo)

      Application Deadline: Until the Position is Filled


      AmeriCorps Seniors RSVP Coordinator

      Employment Status: Part-Time
      Pay: $20.00
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      JOB SUMMARY

      This position promotes and educates the community about the AmeriCorps Seniors Program and the value and benefits of utilizing older adult volunteers.

      ESSENTIAL JOB FUNCTION

      • Coordinate, recruit, and monitor established social connection volunteer programs.
      • Provide outreach to community agencies/organizations (seven counties – Lucas, Wood, Henry, Fulton, Williams, Defiance, and Paulding) to develop meaningful volunteer opportunities that align with the AmeriCorps Seniors program.
      • Promote and educate the community about the AmeriCorps Seniors program and the value and benefits of utilizing older adult volunteers.
      • Identify and develop sources for recruitment of older adults for volunteer service.
      • Monitor ongoing management of volunteer stations.
      • Provide documentation and quantifiable data reflecting program activities and requested program reports.
      • Provide volunteer management for AmeriCorps Seniors RSVP volunteers encompassing identification of skills, referral to agencies and organizations, placement with volunteer jobs, follow-up and tracking of volunteer activities, coordination of volunteer benefits, and recognition of service.
      • Handles confidential information per agency policies; maintains an effective record-keeping system; completes and submits work within established time frames.
      • Attend conferences, workshops, and other training as required.
      • Maintains confidentiality per agency policy and all applicable laws and regulations.
      • Perform other duties as assigned.

      QUALIFICATIONS: Bachelor's Degree in social service, sociology, gerontology, or related field preferred. Consideration may be given to work experience. Minimum of two years experience working with volunteers and older adults. Knowledge of community resources is desirable. Excellent verbal and written skills are needed. Computer proficiency is required.

      Weekly Schedule:

      • AOoA is open Monday - Friday from 8:30 am - 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      Work Location: (Toledo Office )

      Application Deadline: Until the Position is Filled

      Job Type: Part-time

      Salary: From $20.00 per hour


      Community Worker - Plan 4 Home

      Employment Status: Full Time, Non Exempt
      Pay: $18 -$20
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      Job Summary

      The Community Worker's primary responsibility will focus on assisting community members, department program participants, and team members by providing support and education during care coordination, transitions, and community engagement. The CW will collaborate directly with the individual, family, Care Coordinator, Case Manager, and providers to improve health outcomes for individuals served by the Area Office on Aging Northwestern Ohio.

      ESSENTIAL FUNCTIONS:

      • Excellent communication (written and oral) and Customer Service experience with customer satisfaction at the forefront.
      • Displays a strong level of comfort collaborating and conducting home visits with older adults, and individuals with disabilities in the communities where they live.
      • Advocate for individuals in the community and serve as a liaison between clients and providers.
      • Participates in team meetings, case conferences, trainings, and community outreach activities. Build positive community partnerships.
      • Independently completes accurate, timely, and thorough documentation.
      • Facilitate context-appropriate health education for clients and stakeholders through healthy behavior awareness and community engagement.
      • Provides and assists with applying for community resources. Assisting with referrals, participant advocacy, support, outreach, and follow-up.
      • Demonstrates judgment and critical thinking skills in identifying client’s needs and escalating to the care team as required by departmental protocols.
      • Acquires and maintains competence in the use of computer program hardware and software applications.
      • Maintain confidentiality of information as required under HIPAA.
      • Maintains reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.
      • Other duties as assigned by Ass. VP of Care Coordination or SVP of Long-Term Care.

      QUALIFICATIONS

      • Community Health Worker Certification or willingness to complete coursework within 6 months of hire date.
      • One (1) year of experience with community engagement, or relevant experience in a medical office, care management, community health work, community-based organizations, or Medicaid/Medicare setting preferred.
      • Typing Skills: Minimum of twenty-five words per minute. Healthcare experience preferred. Experience working with older adults preferred.
      • Reliable transportation, insurance, a valid driver’s license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis.

      EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

      Deadline for application: Until the position is filled

      Weekly Schedule:

      • AOoA is open Monday – Friday from 8:30 am – 5:30 pm
      • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
      • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

      Benefits:

      • 403(B) retirement plan
      • Health Insurance
      • Life Insurance
      • Mileage Reimbursement at the IRS rate
      • Long Term Disability
      • Flexible Schedule – Weekends and Holidays off!
      • Generous Paid Time off
      • Paid CEU and Professional Development opportunities
      • Partial Tuition Reimbursement
      • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

      Work Location: (Main office in Toledo)

      Application Deadline: Until the Position is Filled


      Housing Service Coordinator Navigator

      Employment Status: Full-time
      Pay: $17.97-$24.18
      Application Deadline: February 22, 2024

      Overview

      The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.AreaOfficeOnAging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

      Job Summary: We are looking for someone to work in the Rennaissance Senior Apartments in Toledo, Ohio who can maintain confidentiality and provide general assistance and advocacy related to supportive and social services to residents. The ideal candidate will have experience working with the elderly and or persons with disabilities.

      Essential Job Functions:

      • Assist primarily individuals sixty (60) and older as well as persons with physical disabilities to find and maintain safe, affordable accessible housing to meet their needs.
        • Conduct annual assessments to assess the needs of residents.
        • Utilize assessment data to provide appropriate interventions to improve residential outcomes and connect residents with programs and engagement activities that address their most pressing needs.
        • Monitor “priority residents” quarterly. Conduct safety checks/calls to confirm residents are functioning safely in the home environment.
        • Act as a liaison between residents, management & social agencies.
        • Assist residents in building support networks and provide information on concerns.
        • Maintain residents’ records and complete reports as needed.
        • Work with supervisor to develop programming or activities that may not be offered such as (e.g., flu shot clinic, vitals clinic, podiatry clinic, exercise class, nutrition class, mobile vision clinic, craft class, holiday parties, book clubs, etc.)
        • Work with residents to promote a positive, non-judgmental environment that encourages cooperation, engagement, independence, resident conflict resolution, and volunteerism.

        QUALIFICATIONS

        • Degree in gerontology, disability studies, social work, nursing, public administration, healthcare administration, geography, and planning, and/or related field preferred.
        • Minimum of one year of housing, information, referral, gerontology, independent living, or related experience.
        • Excellent customer service skills. Basic computer and mathematical skills. Strong oral and written communication skills.
        • Reliable transportation, insurance, valid driver's license, and successfully pass criminal background check and drug/alcohol screening.

        EEO/AAP, Bilingual, and minority applicants are encouraged to apply.

        Deadline for application: Until the position is filled

        Weekly Schedule:

        • AOoA is open Monday – Friday from 8:30 am – 5:30 pm
        • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
        • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

        Benefits:

        • 403(B) retirement plan
        • Health Insurance
        • Life Insurance
        • Mileage Reimbursement at the IRS rate
        • Long Term Disability
        • Flexible Schedule – Weekends and Holidays off!
        • Generous Paid Time off
        • Paid CEU and Professional Development opportunities
        • Partial Tuition Reimbursement
        • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

        Work Location: (Toledo, OH)

        Application Deadline: Until the Position is Filled




            Care Manager Assistant

            Employment Status: Non-Exempt, Full-Time
            Pay: $16.50
            Application Deadline: February 22, 2024

            Overview

            The Area Office on Aging is dedicated to helping older adults and people with disabilities remain happy, healthy, and at home in the 10 counties we serve. For more information about our services, please go to www.areaffficeonaging.com. We offer a welcoming, professional, and family-friendly work environment with an opportunity to make a difference. In addition, the AOoA is in the planning stages of moving to a 4-day workweek. We intend to fully implement the 4-day workweek beginning April 1st.

            Job Summary

            The Care Manager Assistant (CMA) provides administrative and clerical support to Care Managers.

            Essential Job Functions

            • Completes general administrative and clerical duties such as filing, distributing mail, organizing program participants’ charts, correspondence, reports, and other program documents, and assembling various records and manuals as assigned.
            • Manages general telephone inquiries, and messages, and forwards calls to appropriate team members.
            • Compiles reports and other information, data entry, and may manage statistical reports as necessary or assigned.
            • Compiles, sorts, and organizes records for the department.
            • Retrieve records as requested from hospitals, home health agencies, PCPs, etc.
            • Manages routine and non-routine mailings as requested by department team members.
            • Enters data into appropriate IT systems/software.
            • Maintains confidentiality.
            • Assists in telephone contacts with program participants, other agency team members, community organizations, and providers.

            QUALIFICATIONS: 2 years prior service in home health, medical office, or social service setting. Excellent computer and data entry skills are necessary. Excellent oral and written communication skills are required. The position requires communication and interaction with professionals and with the public. Reliable transportation, insurance, and a valid driver’s license are needed. The ability to satisfactorily undergo an FBI/BCI check and a Motor Vehicle Record check (MVR) on at least an annual basis. EEO/AAP, bilingual, and minority applicants are encouraged to apply.

            Weekly Schedule:

            • AOoA is open Monday - Friday from 8:30 am - 5:00 pm
            • Currently – Monday to Friday, 7.5 hours/day, 37.5 hours/week
            • 4-day schedule – Either Monday to Thursday or Tuesday to Friday, 8.5 hours/day, 34 hours/week

            Benefits:

            • 403(B) retirement plan
            • Health Insurance
            • Life Insurance
            • Mileage Reimbursement at the IRS rate
            • Long Term Disability
            • Flexible Schedule – Weekends and Holidays off!
            • Generous Paid Time off
            • Paid CEU and Professional Development opportunities
            • Partial Tuition Reimbursement
            • Did we mention our plan to move to a 4-day workweek beginning 4/1/24?

            Work Location: (Main office in Toledo)

            Application Deadline: Until the Position is Filled


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            January 23, 2024

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