Care Manager - WSC

Employment Status: Full-Time

Pay: $60,000

Application Deadline: August 31, 2026

Overview

Mission-Driven Team as a Care Manager

Sandusky, Ohio | Full-Time, Exempt | $60,000 Annually

About Us

The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy, independent, and living in their homes and communities. Serving over 30,000 individuals annually, our team is committed to delivering compassionate, person-centered care across our region.

Position Overview

Care Manager (also known as a Waiver Service Coordinator) is responsible for conducting in-home assessments, identifying support systems, and coordinating long-term services through the MyCare Ohio Waiver Program. This role ensures members receive appropriate care in home- and community-based settings while maintaining compliance with Medicaid and program regulations.

What You’ll Do

• Conduct comprehensive in-home assessments to evaluate biopsychosocial needs, functional impairments, and support systems
• Identify and address health and safety risks
• Develop and implement Person-Centered Service Plans in collaboration with members and caregivers
• Monitor and adjust service plans based on changing needs
• Participate in Interdisciplinary Care Team (ICT) meetings
• Coordinate waiver services in alignment with payer sequencing requirements
• Communicate with providers to resolve service delivery issues
• Maintain ongoing contact with caregivers and support systems
• Advocate for members and caregivers
• Monitor Medicaid financial eligibility and waiver compliance
• Conduct annual reassessments (or more frequently as needed)
• Support audits and compliance reviews
• Assist with disenrollment processes and appeal education
• Maintain accurate, timely documentation
• Ensure HIPAA and confidentiality compliance
• Promote strong customer service and positive employee relations

Qualifications

• Licensed Social Worker (LSW) or Registered Nurse (RN) with an active, unencumbered Ohio license
• Minimum 1 year of experience in home care, disability services, or case management
• Experience conducting health/social interviews
• Knowledge of human behavior, family systems, and community resources

Requirements

• Valid driver’s license, reliable transportation, and auto insurance
• Ability to pass annual Motor Vehicle Record (MVR) check
• Ability to work using dual-monitor systems and multiple databases
• Maintain LSW or RN licensure (required for continued employment)
• Obtain and maintain Ohio Department of Aging certification
• Adhere to HIPAA and AOoA confidentiality standards

Work Environment

This position is primarily office-based in a climate-controlled environment with regular in-home visits. Requires extended computer use and occasional lifting to 25 lbs.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Match
• Paid Time Off & Personal Time
• Continuing Education & Certification Support
• Short- and Long-Term Disability
• Employee Referral Bonus

Additional Information

Hiring is contingent upon successful completion of a drug screen, background check, and reference check. AOoA is a drug-free workplace. Employment is contingent upon funding availability.

Equal Opportunity Employer

AOoA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected characteristics.

Service Coordinator

Employment Status: Full Time

Pay: $45,000

Application Deadline: July 21, 2026

Overview

Mission-Driven Team as a Service Coordinator

Defiance & Napoleon, Ohio | Full-Time, Non-Exempt | $45,000

About Us

The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy, independent, and living in their homes and communities. Serving thousands of individuals annually, our team is committed to delivering compassionate, person-centered support across our region.We partner with community organizations and operate locations in Toledo, Napoleon, and Sandusky to ensure accessible, high-quality services.

Position Overview

The Service Coordinator is responsible for supporting residents at Island Parkway Manor (Defiance) and Riverview Terrace (Napoleon) by coordinating supportive services, promoting wellness, and enhancing quality of life. This role focuses on connecting individuals to community resources while fostering a safe, engaged, and supportive living environment.

What You’ll Do

• Act as a liaison between residents, staff, and external service providers
• Advocate for residents while maintaining professional boundaries
• Assist residents in accessing medical, social, and financial resources
• Provide referrals to community-based programs and services
• Plan and facilitate recreational, educational, and wellness activities
• Promote community engagement and resident participation
• Maintain ongoing communication with residents and support systems
• Coordinate with property management on tenancy-related concerns (excluding protected health information)
• Maintain accurate and timely resident records and service documentation
• Manage program calendars and submit required reports on time
• Ensure confidentiality and compliance with HIPAA standards
• Promote excellent customer service and positive resident relations

Qualifications

• Bachelor’s degree in Social Work, Gerontology, or related field preferred
• Experience in service coordination, social services, or property management
• Strong communication and interpersonal skills
• Ability to build trust and demonstrate empathy with seniors and individuals with disabilities
• Strong organizational and time management skills

Requirements

• Ability to travel between Defiance and Napoleon locations
• Valid driver’s license, reliable transportation, and auto insurance
• Ability to manage multiple priorities and meet deadlines
• Ability to maintain accurate documentation and records
• Adhere to HIPAA and AOoA confidentiality standards

Work Environment

This position is based within residential apartment communities with a combination of office work and on-site resident interaction. Regular use of a computer is required, along with occasional movement throughout the property and interaction with residents.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Match
• Paid Time Off & Personal Time
• Continuing Education & Certification Support
• Short- and Long-Term Disability
• Employee Referral Bonus

Additional Information

Hiring is contingent upon successful completion of a background check and reference check. AOoA is a drug-free workplace. Employment is contingent upon funding availability.

Equal Opportunity Employer

AOoA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected characteristics.

Click here to Apply: Area Office on Aging of Northwestern Ohio, Inc.

Contracted Kinship Childcare Worker

Pay: $20.00

Application Deadline: July 31, 2026

Overview

Become a Contracted Worker with the Area Office on Aging as a Kinship Childcare Worker!

Toledo, Ohio | Contracted, $20.00 Non-Exempt

This is a contracted, non-employee position. The Contracted Childcare Worker provides safe, structured, and developmentally appropriate childcare services for children and youth while kinship caregivers (grandparents and other relatives) participate in Kinship Navigator Program activities. This role supports kinship families by creating a nurturing, trauma-informed environment that prioritizes child safety, emotional well-being, and positive engagement. Working in collaboration with AOoA staff, caregivers, and other contracted childcare workers, this position ensures children are supervised and supported so caregivers can fully engage in program services.

What You’ll Do

• Supervise children and youth during Kinship Navigator Program sessions to ensure safety and well-being.
• Plan, organize, and implement age-appropriate activities and programming for children and youth.
• Create a welcoming, inclusive, and trauma-informed environment sensitive to the needs of kinship families.
• Monitor children’s behavior and respond appropriately using positive guidance and de-escalation techniques.
• Maintain respectful and open communication with kinship caregivers regarding their children’s participation.
• Coordinate with AOoA staff and other contracted childcare workers to support program activities and logistics.
• Ensure appropriate supervision during transitions, activities, and breaks.
• Maintain confidentiality and comply with AOoA, HIPAA, and confidentiality requirements.
• Prepare materials and supplies needed for childcare activities.
• Complete contracted services in accordance with AOoA schedules, expectations, and performance standards.
• Perform additional related duties as assigned by the Kinship Navigator Program Supervisor.

Qualifications

• Minimum of one (1) year of experience working with children or youth in a childcare, educational, or community-based setting.
• Ability to plan and lead age-appropriate activities for children and youth.
• Strong communication and interpersonal skills.
• Demonstrated ability to make decisions with child safety and well-being as the top priority.
• Ability to work independently while collaborating effectively with staff and caregivers.
• Sensitivity to diverse family structures and the unique needs of kinship families.

Special Requirements and Conditions

· Must possess a valid driver’s license, reliable transportation, and proof of auto insurance.· Must complete a Motor Vehicle Record (MVR) check, criminal background check, drug/alcohol screening, and meet Ohio Department of Aging certification requirements.

• Ability to lift and carry up to 25 pounds and perform physical activities such as standing, walking, bending, reaching, and active supervision.
• Position requires local travel for program-related duties, events, or training as needed.
• This is a community-based role and is not remote.
• Position is contingent upon the availability of funding for the Kinship Navigator Program.

Apply today to become a contracted worker supporting kinship families in your community.