Care Manager - Passport

Employment Status: Full-Time

Pay: $52,000

Application Deadline: December 26, 2025

Overview

Join a Mission-Driven Team as a Care Manager!

Sandusky & Toledo, Ohio | Full-Time, $52,000 Exempt | Department: Long-Term Care Programs
Reports To: Care Manager Supervisor

Function

The Care Manager is responsible for coordinating, monitoring, and supporting the delivery of home and community-based services for individuals enrolled in Medicaid waiver programs such as PASSPORT and Assisted Living Waiver. This position ensures that older adults and individuals with disabilities receive the care, resources, and advocacy they need to remain safely and independently in their homes.

Working in collaboration with consumers, caregivers, providers, and interdisciplinary teams, the Care Manager conducts assessments, develops person-centered care plans, and ensures that all services align with Medicaid and AOoA program standards.

If you’re a licensed Social Worker (LSW) or Registered Nurse (RN) passionate about improving lives and empowering independence, join a team that makes a meaningful impact every day.

What You’ll Do

• Conduct comprehensive in-home assessments to identify the consumer’s medical, functional, psychosocial, and environmental needs.
• Develop individualized, culturally competent Comprehensive Service Plans in collaboration with consumers, caregivers, and providers.
• Coordinate and monitor services to ensure they meet the consumer’s evolving needs, maintaining safety and quality of life.
• Develop, evaluate, and modify care plans as necessary to reflect current goals and circumstances.
• Serve as an advocate for consumers, assisting them in navigating care options and making informed choices about their services.
• Coordinate available funding sources and ensure proper payer sequencing, using Medicaid and waiver programs as payers of last resort.
• Maintain regular contact with consumers, caregivers, and providers through phone calls, visits, and care conferences.
• Provide education and support to consumers and caregivers to promote understanding of care options, risks, and benefits.
• Monitor the consumer’s Medicaid eligibility status and assist in maintaining waiver program eligibility.
• Participate in interdisciplinary meetings with service providers, physicians, and Adult Protective Services (APS) workers to ensure coordination of care.
• Develop discharge and transition plans for consumers who no longer meet program eligibility.
• Maintain accurate, timely, and confidential case documentation and clinical records.
• Complete assigned work within established deadlines and performance standards.
• Perform additional duties as assigned by the Care Manager Supervisor.

Qualifications

• Licensed Social Worker (LSW) or Registered Nurse (RN) in the State of Ohio.
• One (1) year of experience in home care for the elderly, home health, medical social work, gerontology, or similar.
• Knowledge of community resources, Medicaid programs, and waiver services preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Strong commitment to person-centered, culturally competent care.

Special Requirements and Conditions

• Must possess a valid driver’s license, reliable transportation, and proof of auto insurance.
• Must complete a Motor Vehicle Record (MVR) check, criminal background check, drug/alcohol screening, and meet Ohio Department of Aging certification requirements.

Why You’ll Love Working Here

At AOoA, you’ll be part of a caring, mission-focused team that helps older adults and individuals with disabilities live with independence, safety, and dignity. As a Care Manager, you’ll build meaningful relationships while ensuring each consumer receives the quality care and support they deserve.

Apply today to join a compassionate team dedicated to improving lives across Northwest Ohio!

Information and Referral Specialist

Employment Status: Part-Time

Pay: based on experience

Application Deadline: December 12, 2025

Overview

Join a Mission-Driven Team as an Information & Referral Specialist!

Toledo, Ohio | Part-Time, Non-Exempt | Department: Aging, Disability and Resource Network (ADRN)

The Area Office on Aging of Northwestern Ohio (AOoA) is seeking a compassionate and detail-oriented Information & Referral Specialist to serve as the first point of contact for individuals seeking help, information, and support. This position is responsible for delivering accurate information, excellent customer service, and timely referrals to agency programs and community resources that promote independence, dignity, and connection for older adults and individuals with disabilities.If you enjoy helping people, thrive in a fast-paced environment, and are skilled at connecting others to services and solutions, we invite you to join our mission-driven team!

What You’ll Do

• Provide accurate and timely information to consumers, families, caregivers, and professionals seeking assistance with ageing and disability services.
• Create a positive and compassionate experience for every person contacting the Area Office on Aging.
• Conduct intake screenings for individuals seeking services, collecting essential data and determining eligibility for programs such as PASSPORT, Assisted Living Waiver, and Nursing Home Pre-Admission.
• Document and forward referral information for appropriate internal AOoA programs and community partners.
• Respond to inquiries via phone, email, in-person visits, and live chat through the agency website.
• Schedule assessments and appointments for AOoA staff as needed.
• Participate in outreach efforts to increase awareness of AOoA programs and community resources.
• Maintain accurate data entry and service documentation within agency systems.

What We’re Looking For

• Minimum of three (3) years of experience in information and referral, customer service, or a related environment.
• Strong communication, interpersonal, and computer skills.
• Knowledge or experience within the aging or disability services network preferred.
• Bilingual (Spanish/English) fluency is highly desirable.
• Ability to multitask, maintain professionalism, and handle sensitive information with discretion.

Why You’ll Love Working Here

At AOoA, we’re more than a workplace — we’re a purpose. Every day, you’ll make a real difference by helping older adults and individuals with disabilities access the care, resources, and respect they deserve. You’ll join a collaborative team that values compassion, connection, and community impact.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Company Match
• Paid Time Off (PTO) and Personal Days
• Continuing Education and Certification Assistance
• Short- and Long-Term Disability Coverage
• Employee Referral Bonus Program

Additional Requirements

• Must satisfactorily complete a Motor Vehicle Record (MVR) check, fingerprint criminal background check, and drug/alcohol screening.
• Employment is contingent upon continued program funding.
• AOoA is a drug-free workplace and an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

Apply today and help make a difference in the lives of older adults across Northwest Ohio!

CLICK TO APPLY

Waiver Service Coordinator

Employment Status: Full-Time

Pay: $50,000

Application Deadline: November 14, 2025

Overview

Join a Mission-Driven Team as a Waiver Service Coordinator!
Toledo, Ohio | Full-Time, Exempt | $50,000/year

Are you a licensed Social Worker or Registered Nurse passionate about empowering individuals to age with dignity and independence? Do you want your work to matter—to truly improve lives every day? Then this is the opportunity for you.

The Area Office on Aging of Northwestern Ohio (AOoA) is seeking a compassionate, skilled, and organized Waiver Service Coordinator to join our dynamic Long-Term Care team. In this role, you’ll partner directly with older adults and individuals with disabilities to coordinate services that promote health, independence, and quality of life—right in their own homes.

What You’ll Do

• Conduct in-home biopsychosocial assessments to uncover individual strengths, needs, risks, and goals
• Develop and implement person-centered service plans that evolve with each member’s journey
• Coordinate Medicaid waiver services, payer benefits, and essential supports
• Advocate for and communicate with caregivers, providers, physicians, and interdisciplinary team members
• Ensure timely documentation, compliance, and service excellence for every individual you serve
• Support audits and Medicaid eligibility reviews while upholding confidentiality and regulatory standards

What You Bring

• Required: Active Ohio licensure as a Social Worker (LSW) or Registered Nurse (RN)
• At least 1 year of experience supporting older adults, individuals with disabilities, or managing home/community-based care
• Knowledge of Medicaid waivers, case management, and community resources
• Empathy, resilience, and strong organizational skills
• Reliable transportation and a valid Ohio driver’s license

Why You’ll Love Working Here

• 4-Day Workweek: Choose Monday–Thursday or Tuesday–Friday—enjoy a long weekend every week!
• Comprehensive Benefits: Medical, dental, vision, life insurance, short- & long-term disability
• 403(b) Retirement Match to support your future
• Paid Time Off + Personal Days
• Continuing Education Support to keep your credentials current and your growth ongoing
• Employee Referral Bonus to reward you for bringing in great people
• A deeply mission-aligned team dedicated to helping our region’s most vulnerable populations thrive

Apply Today:

Be the difference. Be part of something bigger. Be a Waiver Service Coordinator at AOoA. Hiring is contingent upon successful completion of a drug screen, background check, and reference review. AOoA is a drug-free workplace, position contingent upon continued funding.

Equal Opportunity Employer
The Area Office on Aging values diversity, equity, and inclusion. We welcome and encourage candidates from all backgrounds to apply.

Age Friendly Coordinator

Employment Status: Part-Time

Pay: $21.00

Application Deadline: December 26, 2025

Overview

Age-Friendly Communities Coordinator

The Age-Friendly Communities Coordinator will play a crucial role in advancing our mission by managing and promoting age-friendly initiatives. This position involves working closely with older adults, community stakeholders, and various teams to create an inclusive and supportive environment for aging populations. The ideal candidate should possess a blend of the following skills: community-oriented, organized and detail-oriented, collaborative, knowledgeable in age-friendly initiatives, a strong communicator, analytical and strategic, as well as innovative and resourceful.

Pay Range: $21.00 per hour.

Classification: Part-Time, Non-Exempt

Department/Sub-Department: Age Friendly

Age Friendly Coordinator (REPORTS TO): Quality Improvement Supervisor

Age Friendly Coordinator SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

Age Friendly Coordinator LOCATION
On-site in Toledo, Ohio (Some Travel as Required)

Age Friendly Coordinator RESPONSIBILITIES

• Establish and manage an older adult advisory council.
• Coordinate with the volunteer coordinator for advisory council meetings.
• Facilitate communication among advisory group members.
• Serve as the local expert on the WHO’s Age-Friendly initiative.
• Collaborate with consultants on assessment and planning activities.
• Organize subcommittees for the Age-Friendly plan.
• Work with the Public Information Officer on promotional materials.
• Evaluate programs, services, and initiatives.
• Build positive relationships within the community.
• Consult with local committees.
• Develop online and offline resources (webinars, case studies, social media).
• Study and implement best practices for age-friendly plans.
• Participate in AARP training and webinars.
• Assist with reporting to AARP on progress.
• Oversee the budget for Age-Friendly Communities.
• Promote positive employee relations and customer service.
• Perform other duties as assigned.
  

Age Friendly Coordinator QUALIFICATIONS

• Bachelor’s degree in analytics, planning, business or public administration, social work, or relevant experience in quality improvement, healthcare innovation, community organizing, multidisciplinary teamwork, or meeting facilitation. (Preferred)
• Ability to collect, assemble, and disseminate information in an orderly fashion according to established timelines, as well as simplify complex analyses.
• Team/goal-oriented.
• Excellent record-keeping, report writing, presentation, and interpersonal communication skills.
• Proficient use of MS Office Suite and web-based applications. (Required)

Age Friendly Coordinator BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Transportation Navigation Team Lead

Employment Status: Full-Time

Pay: $28.25

Application Deadline: December 26, 2025

Overview

Join a Mission-Driven Team as a Transportation Navigation Team Lead!
Toledo, Ohio | Full-Time, Non-Exempt | $28.25 hourly (based on experience)

Are you passionate about helping older adults and individuals with disabilities access the transportation they need to live independently and safely? Are you organized, tech-savvy, and mission-driven? This may be the opportunity for you.

The Area Office on Aging of Northwestern Ohio, Inc. (AOoA) is seeking a forward-thinking, detail-oriented Transportation Navigation Team Lead to develop and implement a regional transportation system that is accessible, efficient, and respectful of the needs and preferences of the people we serve.

What You’ll Do

• Design and manage a "one-call, one-click" transportation system tailored to consumers' eligibility, location, timing, needs, and preferences
• Develop a transportation prioritization tool to guide the equitable use of limited subsidized trip funding
• Build and implement a transportation broker system to coordinate and authorize trips for individuals in need
• Secure funding opportunities for transportation initiatives and contribute to long-term sustainability
• Assist with travel training and consumer education on using public and community-based transportation
• Represent AOoA at transportation and aging-related events across the region
• Develop and track quality measures, including customer satisfaction surveys
• Input accurate data into reporting software and ensure program compliance
• Draft regional transportation policies and contribute to coordinated plans
• Collaborate with internal staff and external stakeholders to align transportation services with community needs

What You Bring

• Required: Bachelor’s degree in Business Administration, Public Administration, or Organizational Management
• Proven ability to manage data, prioritize competing needs, and communicate clearly with consumers and partners
• Computer proficiency with strong skills in Windows, Microsoft Word, and Excel
• Excellent project management and customer service skills
• Strong attention to detail, creativity in problem-solving, and a collaborative spirit
• Reliable transportation, a valid driver’s license, and the ability to pass an MVR check

Why You’ll Love Working Here

• Mission-Driven Impact: Be part of a team that ensures older adults and persons with disabilities are connected to essential transportation
• 4-Day Workweek Option: Promote work-life balance with flexible scheduling
• Comprehensive Benefits: Health, dental, vision, and life insurance
• 403(b) Retirement Plan with employer match
• Mileage Reimbursement (IRS rate)
• Generous Paid Time Off and paid personal days
• Professional Growth: Ongoing training, development, and involvement in regional innovation

Apply Today:

Be the link between independence and access. Be the Transportation Navigation Team Lead at AOoA.

Hiring is contingent upon successful completion of a drug screen, background check, and reference review. AOoA is a drug-free workplace. Position contingent upon continued funding.

Equal Opportunity Employer
AOoA values diversity, equity, and inclusion and encourages candidates of all backgrounds to apply.