Waiver Service Coordinator

Employment Status: Full-Time

Pay: $60000

Application Deadline: February 28, 2026

Overview

Toledo, Ohio | Full-Time, Exempt | $60,000 Annually

About Us

The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy, independent, and living in their homes and communities. Serving over 30,000 individuals annually, our team is committed to delivering compassionate, person-centered care across our region.

Position Overview

The Waiver Service Coordinator (WSC) is responsible for conducting in-home assessments, identifying support systems, and coordinating long-term services under the MyCare Ohio Waiver Program. This role ensures members receive appropriate care in home and community-based settings while maintaining compliance with Medicaid and program regulations.

What You’ll Do

• Conduct comprehensive in-home assessments to evaluate biopsychosocial needs, functional impairments, and support systems
• Identify and address health and safety risks
• Develop and implement Person-Centered Service Plans in collaboration with members and caregivers
• Monitor and adjust service plans based on changing needs
• Participate in Interdisciplinary Care Team (ICT) meetings
• Coordinate waiver services in alignment with payer sequencing requirements
• Communicate with providers to resolve service delivery issues
• Maintain ongoing contact with caregivers and support systems
• Advocate for members and caregivers
• Monitor Medicaid financial eligibility and waiver compliance
• Conduct annual reassessments (or more frequently as needed)
• Support audits and compliance reviews
• Assist with disenrollment processes and appeal education
• Maintain accurate, timely documentation
• Ensure HIPAA and confidentiality compliance
• Promote strong customer service and positive employee relations

Qualifications

• Licensed Social Worker (LSW) or Registered Nurse (RN) with an active, unencumbered Ohio license
• Minimum 1 year experience in home care, disability services, or case management
• Experience conducting health/social interviews
• Knowledge of human behavior, family systems, and community resources

Requirements

• Valid driver’s license, reliable transportation, and auto insurance
• Ability to pass annual Motor Vehicle Record (MVR) check
• Ability to work using dual-monitor systems and multiple databases
• Maintain LSW or RN licensure (required for continued employment)
• Obtain and maintain Ohio Department of Aging certification
• Adhere to HIPAA and AOoA confidentiality standards

Work Environment

This position is primarily office-based in a climate-controlled environment with regular in-home visits. Requires extended computer use and occasional lifting to 25 lbs.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Match
• Paid Time Off & Personal Time
• Continuing Education & Certification Support
• Short- and Long-Term Disability
• Employee Referral Bonus

Additional Information

Hiring is contingent upon successful completion of a drug screen, background check, and reference check. AOoA is a drug-free workplace. Employment is contingent upon funding availability.

Equal Opportunity Employer

AOoA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected characteristics.

Community Support Specialist (CSS)

Employment Status: Full-Time, non-exempt

Application Deadline: May 31, 2026

Overview

Join a Mission-Driven Team as a Community Support Specialist (CSS)!

Toledo, Ohio | Full-Time | $18.20 | non-exempt

At the Area Office on Aging of Northwestern Ohio, Inc. (AOoA), we are committed to helping older adults and individuals with disabilities remain healthy, independent, and in their homes. We are seeking a detail-oriented and compassionate Community Support Specialist (CSS) to support our MyCare Ohio program and clinical teams.

What You’ll Do

As a Community Support Specialist, you will provide essential administrative, clerical, and coordination support to Waiver Service Coordinators and program staff.

Key Responsibilities:

• Perform general administrative and clerical duties, including typing correspondence, filing, and organizing records, charts, reports, and program documents
• Manage telephone inquiries, route calls, and assist with communication between participants, providers, and staff
• Assist with scheduling, coordination, and follow-up for participant services
• Enter and maintain accurate data in agency and program systems
• Compile, organize, retrieve, and maintain case records and filing systems
• Obtain records from hospitals, providers, and community partners as needed
• Process mailings, scanning, faxing, and distribution of documents
• Monitor office supplies and equipment needs
• Maintain strict confidentiality in accordance with AOoA policies and HIPAA requirements
• Support departmental and organizational activities assigned

Qualifications

• Associate Degree in Social Services, Business, Medical Assistance, or related field preferred
• Minimum of two (2) years of experience in human services, healthcare, medical office, or social service setting preferred
• Strong computer and data entry skills required
• Excellent written and verbal communication skills, including customer service
• Ability to interact professionally with staff, providers, and the public
• Reliable transportation required

Skills & Competencies

• Ability to follow detailed written and verbal instructions
• Strong organizational and time management skills
• Ability to exercise sound judgment and discretion
• Ability to complete documentation accurately and promptly
• Ability to work independently and collaboratively

Schedule & Work Environment

• Schedule: Four (4)-day work week (Monday–Thursday OR Tuesday–Friday)
• Location: Toledo, Ohio (some local travel required)
• Office-based role supporting secure handling of confidential information and collaboration with clinical staff
• Regular, predictable on-site attendance required
• Ability to lift, carry, push, or pull items weighing up to 10 pounds as required for the performance of essential job duties.

Pay & Benefits

Benefits Include:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Company Match
• Paid Time Off (PTO) and Personal Time
• Continuing Education & Certification Assistance
• Long- and Short-Term Disability
• Employee Referral Bonus Program

Conditions of Employment

Employment is contingent upon:

• Successful completion of drug screen and criminal background check
• Motor Vehicle Record (MVR) check
• Verification of a valid driver’s license and proof of insurance

Must demonstrate competency with standard office equipment and software. Some overnight travel may be required.

Why Join AOoA?

Be part of a team that makes a meaningful difference every day. At AOoA, your work directly impacts the lives of individuals and families across Northwestern Ohio.

Click to Apply

Chief Operating Officer (COO)

Employment Status: Full-Time | Exempt |

Pay: $140,000–$150,000 depending on education and experience

Application Deadline: May 29, 2026

Overview

Join a Mission-Driven Team as Chief Operating Officer (COO)
Northwestern Ohio | Full-Time | Exempt | Salary: $140,000–$150,000 depending on education and experience

About Us
For over five decades, the Area Office on Aging of Northwestern Ohio has been growing to meet the needs of older northwest Ohioans and help them live better and longer throughout its ten-county service area. AOoA has been a trusted leader in aging services for more than 50 years, serving over 30,000 northwest Ohioans age 60 and better across ten counties. As a mission-driven nonprofit with an entrepreneurial spirit, AOoA combines strategic leadership, innovation, and operational excellence to deliver high-impact services that transform the lives of older adults and their family caregivers in both urban and rural communities.

Position Summary
The Area Office on Aging of Northwestern Ohio is seeking a dynamic, systems- and performance-focused Chief Operating Officer (COO) to strengthen and streamline internal operations. This role will focus on identifying and removing barriers that hinder responsiveness and performance, enhancing workflows across departments, and ensuring that staff and partners experience timely and effective communication. The COO will play a critical role in increasing organizational efficiency, building accountability for responsiveness, and ensuring the Agency’s commitment to remarkable customer service and overall excellence is reflected in every interaction with older adults, family caregivers, and community stakeholders. The COO reports directly to the President/Chief Executive Officer and serves as a key executive leader in advancing Agency priorities and operational effectiveness.

What You’ll Do

• Lead day-to-day operations across programs, emphasizing responsiveness, consistency, excellent customer service, and reliability in all interactions.
• Identify, analyze, and resolve operational bottlenecks that cause delays or reduce responsiveness.
• Develop and implement process improvement plans to achieve measurable gains in call responsiveness, follow-up times, and service delivery quality.
• Establish systems for tracking performance metrics, including response rates and stakeholder satisfaction.
• Ensure continuity of services during emergencies through the development, training, and implementation of the Agency’s emergency preparedness plan.
• Collaborate with the Agency’s Quality Improvement Team to strengthen systems for tracking performance metrics and improvement outcomes.
• Communicate progress and results of improvement efforts to staff, leadership, and external stakeholders to build trust and transparency.
• Translate strategic priorities into measurable operational goals that align Agency, departmental, and individual team member goals.
• Partner with department heads to align staff, systems, and resources with a culture of accountability and responsiveness.
• Lead cross-functional initiatives that improve collaboration and streamline client service processes.
• Oversee budgeting, resource allocation, and financial management in collaboration with the Chief Financial Officer to support sustainability and operational goals.
• Optimize the use of technology, staffing, and infrastructure to enhance responsiveness and reduce inefficiencies.
• Foster a caring and performance-based culture of proactive communication, teamwork, and continuous improvement.
• Mentor and support staff in adopting new systems, performance standards, and accountability practices.
• Collaborate with Human Resources and leadership to ensure internal communication processes support a responsive and informed workforce.
• Work closely with the CEO and Outreach Team to share updates on operational improvements with staff, partners, and the public.
• Build trust through consistent follow-through and visible action on feedback from older adults, family caregivers, and community stakeholders.

Qualifications

• Bachelor’s degree required, master’s degree preferred.
• Minimum 10 years of progressive leadership experience in operations, preferably in nonprofit, social services, and/or healthcare.
• Demonstrated experience translating strategic goals and vision into operational implementation plans.
• Strong background in organizational assessment, process design, change management, and systems improvement.
• Proven success in improving internal systems, service responsiveness, and stakeholder communication.
• Strong leadership, collaboration, accountability, and adaptability skills.
• Excellent understanding of Emotional Intelligence (EQ) and its connection to organizational effectiveness.
• Passion for empowering older adults and strengthening systems that improve quality of life.

Why Join AOoA?
This is an exciting opportunity to help lead a respected, mission-driven organization serving communities throughout Northwestern Ohio. The COO will play a vital role in advancing operational excellence, strengthening internal systems, and helping the Agency further realize its growth and impact potential.

Benefits of Joining Our Team
AOoA offers the opportunity to work in a purpose-driven environment where leadership, innovation, collaboration, and community impact matter. This role is essential to helping the Agency secure and deploy resources effectively in support of its mission and vision.

Special Requirements

• Valid driver’s license required.
• Ability to travel throughout the ten-county service area.
• Ability to work collaboratively with staff, partners, and stakeholders across the region.

Join a team committed to helping older adults and individuals with disabilities live with dignity, independence, and support.