Home, Vehicle Modifications & Durable Medical Equipment (DME) Specialist

Employment Status: Full-Time

Pay: $21.50 - $22.65

Application Deadline: March 31, 2026

Overview

Join a Mission-Driven Team as a

Home, Vehicle Modifications & Durable Medical Equipment (DME) Specialist

Toledo, Ohio | Full-Time | $21.50–$22.65 Hourly | Non-Exempt

Function

The Home, Vehicle Modifications & Durable Medical Equipment (DME) Specialist plays a critical role in supporting older adults and individuals with disabilities enrolled in Medicaid waiver programs by coordinating medically necessary home modifications, vehicle modifications, home maintenance and chore services, and durable medical equipment (DME).

Working closely with Care Managers, consumers, physicians, therapists, service providers, and internal review committees, this position ensures that all services are person-centered, medically appropriate, cost-effective, and compliant with Medicaid waiver and AOoA program standards—helping individuals remain safe, independent, and supported in their homes and communities.

What You’ll Do

Service Coordination & Documentation

• Coordinate Home Modifications, Home Maintenance, and Chore services, Vehicle Modifications, and DME requests for waiver program participants.
• Obtain physician orders, physical therapy evaluations, and medical documentation required to support service and equipment requests.
• Collaborate with physicians, therapists, and Care Managers to ensure evaluations and documentation are complete, relevant, and appropriate to the request.
• Review documentation to confirm medical necessity and program compliance.
• Determine when homeowner authorization is required and obtain signed homeowner letters; verify ownership through the County Auditor’s website.

Provider Coordination & Authorization

• Request bids from a minimum of three (3) qualified providers when available and follow up to ensure bids are timely, complete, and compliant.
• Collaborate with Care Managers and consumers on bid selection and provide status updates throughout the process.
• Prepare complete case proposals for Best Practice Committee review, including medical documentation, drawings or diagrams, material lists, and cost breakdowns.
• Present cases to the Best Practice Committee and complete follow-up actions based on recommendations.
• Verify consumer status with the Care Manager before authorization to ensure the individual is not hospitalized or residing in a nursing facility.
• Award bids in accordance with committee or Care Manager recommendations and notify all parties involved.

Monitoring, Tracking & Follow-Up

• Track all Home Modifications, Home Maintenance and Chore services, Vehicle Modifications, and DME from initiation through completion.
• Place and manage the $1 placeholder in the service plan (PCSP) until project completion and consumer satisfaction is confirmed.
• Obtain and document consumer satisfaction in compliance with program requirements and communicate outcomes to the Care Manager.
• Complete reconciliation of authorized services, including accurate entry of Care Manager–approved service amounts.

Collaboration, Compliance & Support

• Conduct home or community visits as required to obtain documentation or meet case management contact schedules.
• Serve as backup support for Care Manager Assistant functions as needed.
• Maintain working knowledge of approved DME, Home Modifications, Home Maintenance and Chore services, and Vehicle Modifications.
• Maintain confidentiality and comply with HIPAA and AOoA policies.
• Promote positive customer service, teamwork, and respectful communication with consumers, caregivers, providers, and staff.
• Utilize Microsoft Outlook, Word, Excel, eFax, and other required systems to track and manage cases accurately.
• Meet physical requirements of the position, including lifting up to 20 pounds and navigating stairs.

Additional Responsibilities

• Provide education to consumers and providers regarding required processes and expectations.
• Utilize agency-provided equipment, including dual monitors, to access multiple databases simultaneously.
• Maintain reliable transportation, a valid driver’s license, proof of insurance, and ability to pass annual Motor Vehicle Record (MVR) checks.
• Maintain organized, accurate individual case files.
• Participate in training and professional development activities.
• Contribute to divisional and agency goals.
• Perform other duties as assigned.

Authority & Reporting Relationship

This position reports directly to the Assistant Vice President (AVP) of PASSPORT.
This position does not have supervisory responsibility.

Qualifications

• A bachelor’s degree is preferred in human services, healthcare, or a related medical field.
• Experience coordinating services in a community-based or healthcare setting preferred.
• Strong organizational, time-management, and prioritization skills.
• Knowledge of medical terminology and basic disease processes.
• Ability to work in consumers’ homes, hospitals, and nursing facilities.

Special Requirements & Conditions

• Continued employment is contingent upon the availability of funding for AOoA Long-Term Care Programs.
• Criminal background checks, website checks, and drug/alcohol screening are required.
• Valid driver’s license and proof of automobile insurance required.

Senior Hunger Solutions Specialist

Employment Status: Full-Time, Non-Exempt

Pay: $22.00-$25.00

Application Deadline: February 28, 2026

Overview

Join a Mission-Driven Team as a Senior Hunger Solutions Specialist!

Toledo, Ohio | Full-Time, Non-Exempt | $22.00 - $25.00 hourly (based on experience)

Are you passionate about reducing food insecurity among older adults and making a meaningful impact in your community? Do you excel at building partnerships, navigating social service systems, and designing innovative solutions? This could be an opportunity for you.

The Area Office on Aging of Northwestern Ohio, Inc. (AOoA) is seeking a dedicated, community-focused Senior Hunger Solutions Specialist to lead initiatives that address food insecurity, loneliness, and other social determinants of health. This position plays a vital role in connecting older adults to essential nutrition services, coordinating with community partners, and advocating for systemic change—ensuring seniors across Northwest Ohio have access to the food and support they need to thrive.

What You’ll Do

• Coordinate hunger mitigation services with clients, AOoA staff, and community agencies.
• Conduct in-home assessments to determine eligibility for programs such as home-delivered meals and SNAP.
• Refer clients to other AOoA programs such as PASSPORT, Plan 4 Home, Family Caregiver, and Kinship Navigator.
• Maintain updated contacts for hunger-related resources and manage client data in Wellsky Aging & Disability.
• Collaborate with Lucas County meal providers and assist with quality assurance monitoring.
• Compile program statistics and contribute to departmental reports.
• Represent AOoA at community coalitions, statewide networks, and public events.
• Support advocacy efforts and public education initiatives focused on senior nutrition and food access.
• Participate in agency-wide initiatives and special projects.

What You Bring

• Required: Bachelor’s degree in Public Health, Social Work, Nutrition, Human Services, or related field.
• Preferred: Master’s degree and 3+ years of experience in hunger relief, program management, or community organizing.
• Experience with grant writing, coalition building, and public policy advocacy is a plus.
• Strong leadership, communication, and project management skills.
• Ability to build relationships across diverse stakeholders and analyze program data.
• Proficiency in Microsoft Office and web-based data systems.
• Valid Ohio driver’s license, reliable transportation, and current auto insurance.

Why You’ll Love Working Here

Mission-Driven Impact: Help lead the fight against senior hunger and improve lives across Northwest Ohio.
Work-Life Balance: Enjoy weekends and holidays off, with a planned transition to a 4-day workweek starting

Comprehensive Benefits:

• Medical, dental, and vision insurance
• Company-sponsored life insurance
• 403(b) retirement plan with employer match
• Paid Time Off and personal days
• Paid CEUs and professional development
• Long- and short-term disability coverage
• Mileage reimbursement at IRS rate
• Partial tuition reimbursement
• Employee referral bonus

Apply Today:

Be a champion for senior nutrition. Be the Senior Hunger Solutions Specialist at AOoA.

Hiring is contingent upon successful completion of a drug screen, background check, and reference review. AOoA is a drug-free workplace. Position contingent upon continued funding.

Equal Opportunity Employer
AOoA values diversity, equity, and inclusion and encourages candidates of all backgrounds to apply.

Care Manager - Passport

Employment Status: Full-Time

Pay: $52,000

Application Deadline: February 28, 2026

Overview

Join a Mission-Driven Team as a Care Manager!

Sandusky & Toledo, Ohio | Full-Time, $52,000 Exempt | Department: Long-Term Care Programs
Reports To: Care Manager Supervisor

Function

The Care Manager is responsible for coordinating, monitoring, and supporting the delivery of home and community-based services for individuals enrolled in Medicaid waiver programs such as PASSPORT and Assisted Living Waiver. This position ensures that older adults and individuals with disabilities receive the care, resources, and advocacy they need to remain safely and independently in their homes.

Working in collaboration with consumers, caregivers, providers, and interdisciplinary teams, the Care Manager conducts assessments, develops person-centered care plans, and ensures that all services align with Medicaid and AOoA program standards.

If you’re a licensed Social Worker (LSW) or Registered Nurse (RN) passionate about improving lives and empowering independence, join a team that makes a meaningful impact every day.

What You’ll Do

• Conduct comprehensive in-home assessments to identify the consumer’s medical, functional, psychosocial, and environmental needs.
• Develop individualized, culturally competent Comprehensive Service Plans in collaboration with consumers, caregivers, and providers.
• Coordinate and monitor services to ensure they meet the consumer’s evolving needs, maintaining safety and quality of life.
• Develop, evaluate, and modify care plans as necessary to reflect current goals and circumstances.
• Serve as an advocate for consumers, assisting them in navigating care options and making informed choices about their services.
• Coordinate available funding sources and ensure proper payer sequencing, using Medicaid and waiver programs as payers of last resort.
• Maintain regular contact with consumers, caregivers, and providers through phone calls, visits, and care conferences.
• Provide education and support to consumers and caregivers to promote understanding of care options, risks, and benefits.
• Monitor the consumer’s Medicaid eligibility status and assist in maintaining waiver program eligibility.
• Participate in interdisciplinary meetings with service providers, physicians, and Adult Protective Services (APS) workers to ensure coordination of care.
• Develop discharge and transition plans for consumers who no longer meet program eligibility.
• Maintain accurate, timely, and confidential case documentation and clinical records.
• Complete assigned work within established deadlines and performance standards.
• Perform additional duties as assigned by the Care Manager Supervisor.

Qualifications

• Licensed Social Worker (LSW) or Registered Nurse (RN) in the State of Ohio.
• One (1) year of experience in home care for the elderly, home health, medical social work, gerontology, or similar.
• Knowledge of community resources, Medicaid programs, and waiver services preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Strong commitment to person-centered, culturally competent care.

Special Requirements and Conditions

• Must possess a valid driver’s license, reliable transportation, and proof of auto insurance.
• Must complete a Motor Vehicle Record (MVR) check, criminal background check, drug/alcohol screening, and meet Ohio Department of Aging certification requirements.

Why You’ll Love Working Here

At AOoA, you’ll be part of a caring, mission-focused team that helps older adults and individuals with disabilities live with independence, safety, and dignity. As a Care Manager, you’ll build meaningful relationships while ensuring each consumer receives the quality care and support they deserve.

Apply today to join a compassionate team dedicated to improving lives across Northwest Ohio!

Information and Referral Specialist

Employment Status: Part-Time

Pay: based on experience

Application Deadline: February 28, 2026

Overview

Join a Mission-Driven Team as an Information & Referral Specialist!

Toledo, Ohio | Part-Time, Non-Exempt | Department: Aging, Disability and Resource Network (ADRN)

The Area Office on Aging of Northwestern Ohio (AOoA) is seeking a compassionate and detail-oriented Information & Referral Specialist to serve as the first point of contact for individuals seeking help, information, and support. This position is responsible for delivering accurate information, excellent customer service, and timely referrals to agency programs and community resources that promote independence, dignity, and connection for older adults and individuals with disabilities.If you enjoy helping people, thrive in a fast-paced environment, and are skilled at connecting others to services and solutions, we invite you to join our mission-driven team!

What You’ll Do

• Provide accurate and timely information to consumers, families, caregivers, and professionals seeking assistance with ageing and disability services.
• Create a positive and compassionate experience for every person contacting the Area Office on Aging.
• Conduct intake screenings for individuals seeking services, collecting essential data and determining eligibility for programs such as PASSPORT, Assisted Living Waiver, and Nursing Home Pre-Admission.
• Document and forward referral information for appropriate internal AOoA programs and community partners.
• Respond to inquiries via phone, email, in-person visits, and live chat through the agency website.
• Schedule assessments and appointments for AOoA staff as needed.
• Participate in outreach efforts to increase awareness of AOoA programs and community resources.
• Maintain accurate data entry and service documentation within agency systems.

What We’re Looking For

• Minimum of three (3) years of experience in information and referral, customer service, or a related environment.
• Strong communication, interpersonal, and computer skills.
• Knowledge or experience within the aging or disability services network preferred.
• Bilingual (Spanish/English) fluency is highly desirable.
• Ability to multitask, maintain professionalism, and handle sensitive information with discretion.

Why You’ll Love Working Here

At AOoA, we’re more than a workplace — we’re a purpose. Every day, you’ll make a real difference by helping older adults and individuals with disabilities access the care, resources, and respect they deserve. You’ll join a collaborative team that values compassion, connection, and community impact.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Company Match
• Paid Time Off (PTO) and Personal Days
• Continuing Education and Certification Assistance
• Short- and Long-Term Disability Coverage
• Employee Referral Bonus Program

Additional Requirements

• Must satisfactorily complete a Motor Vehicle Record (MVR) check, fingerprint criminal background check, and drug/alcohol screening.
• Employment is contingent upon continued program funding.
• AOoA is a drug-free workplace and an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

Apply today and help make a difference in the lives of older adults across Northwest Ohio!

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