Care Manager - Aetna - Toledo

Employment Status: Full-time

Pay: $55,000

Application Deadline: April 30, 2025

Overview

AETNA CARE MANAGER

The Care Manager is responsible for conducting in-home assessments and reassessments for individuals in the MyCare Ohio program, focusing on identifying needs, assessing risks, and ensuring appropriate community-based long-term care services. They develop individualized care plans based on interviews with consumers and maintain ongoing communication with members, caregivers, and family to monitor and coordinate services. The role requires strong computer and customer service skills, along with knowledge of local community resources. Candidates must have at least one year of experience in home health, gerontology, or a related field. An active LSW, LISW, or RN license is required, along with reliable transportation and adherence to HIPAA and agency confidentiality policies. Care Managers must also obtain and maintain certification through the Ohio Department of Aging.

Pay Range: $55,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / Aetna MyCare

Care Manager SUPERVISOR (Reports to): Aetna Supervisor

Care Manager SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

Care Manager LOCATION
Hybrid in Toledo, Ohio (Travel as Required)

Care Manager RESPONSIBILITIES

• Work with the MyCare Ohio program in the Toledo area.
• Conduct care management, and assessments for individuals in need of community-based long-term care.
• Provide ongoing assessment, coordination, and monitoring of members' needs and ensure that services/interventions continue to be appropriate.
• Interviews & gathers information from consumers to develop an individualized care plan.
• Maintain contact with members, caregivers, and or family members listed in the service care plan.
• Must possess computer skills and customer service skills. and know of community resources.

Care Manager QUALIFICATIONS

• Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW) or Registered Nurse (RN).
  
• One year prior experience in home health, healthcare for the elderly, home health care, medical social work, or gerontology.

Care Manager REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Maintain an unrestricted (LSW, LISW, or RN) license (failure to do so may result in immediate termination).
• Obtain and maintain Ohio Department of Aging certification.

Care Manager BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Care Manager - OHCW - Napoleon

Employment Status: Full-Time

Pay: $60,000

Application Deadline: April 30, 2025

Overview

OHCW CARE MANAGER

The position involves maintaining regular contact with individuals, caregivers, and service providers to monitor and ensure the delivery of services outlined in the individual's care plan. It includes ongoing assessment and coordination to ensure services remain appropriate and support individuals in staying within their community settings. The role also requires collaboration across various funding sources and services, resolving any service delivery issues, and maintaining thorough documentation as required by regulatory bodies. Strong computer, customer service skills, and knowledge of community resources are essential. Additional duties include preparing documentation for state hearings and participating in on-call assignments as needed.

Pay Range: $60,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / Long-Term Care / OHCW

CARE MANAGER SUPERVISOR (Reports to): OHCW Supervisor

CARE MANAGER SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

CARE MANAGER LOCATION
Hybrid in Napoleon, Ohio (Travel as Required)

Care Manager RESPONSIBILITIES

• Conducts contact with individuals/caregivers following program specifications to monitor the delivery of all services in the individual service plan.
• Provide ongoing assessment, coordination, and monitoring of members' needs and ensure that services/interventions continue to be appropriate.
• Assist individuals in aging access to services regardless of funding source which enables individuals to remain in their community living arrangement.
• Coordinate provision of waiver services with other services in the all service plan.
• Maintain contact with members, caregivers, and or family members listed in the service care plan.
• Maintain ongoing contact with service providers/subcontractors to monitor service delivery and resolve service provision problems.
• Must possess computer skills and customer service skills. and know community resources.
• Maintain all appropriate documentation in formats prescribed by PAA and the Office of Medical Assistance (OMA).
• Prepare state hearing documentation and participate in state hearings.
• On-call responsibilities as assigned.

Care Manager QUALIFICATIONS

• Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW) or Registered Nurse (RN).
• One (1) year prior experience in-home care for the elderly, home health care, medical social work, or Gerontology

Care Manager REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Maintain an unrestricted (LSW, LISW, or RN) license (failure to do so may result in immediate termination).
• Obtain and maintain Ohio Department of Aging certification.

Care Manager BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Age Friendly Coordinator

Employment Status: Part-Time

Pay: $21.00

Application Deadline: April 30, 2025

Overview

Age-Friendly Communities Coordinator

The Age-Friendly Communities Coordinator will play a crucial role in advancing our mission by managing and promoting age-friendly initiatives. This position involves working closely with older adults, community stakeholders, and various teams to create an inclusive and supportive environment for aging populations. The ideal candidate should possess a blend of the following skills: community-oriented, organized and detail-oriented, collaborative, knowledgeable in age-friendly initiatives, a strong communicator, analytical and strategic, as well as innovative and resourceful.

Pay Range: $21.00 per hour.

Classification: Part-Time, Non-Exempt

Department/Sub-Department: Age Friendly

Age Friendly Coordinator (REPORTS TO): Quality Improvement Supervisor

Age Friendly Coordinator SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

Age Friendly Coordinator LOCATION
On-site in Toledo, Ohio (Some Travel as Required)

Age Friendly Coordinator RESPONSIBILITIES

• Establish and manage an older adult advisory council.
• Coordinate with the volunteer coordinator for advisory council meetings.
• Facilitate communication among advisory group members.
• Serve as the local expert on the WHO’s Age-Friendly initiative.
• Collaborate with consultants on assessment and planning activities.
• Organize subcommittees for the Age-Friendly plan.
• Work with the Public Information Officer on promotional materials.
• Evaluate programs, services, and initiatives.
• Build positive relationships within the community.
• Consult with local committees.
• Develop online and offline resources (webinars, case studies, social media).
• Study and implement best practices for age-friendly plans.
• Participate in AARP training and webinars.
• Assist with reporting to AARP on progress.
• Oversee the budget for Age-Friendly Communities.
• Promote positive employee relations and customer service.
• Perform other duties as assigned.
  

Age Friendly Coordinator QUALIFICATIONS

• Bachelor’s degree in analytics, planning, business or public administration, social work, or relevant experience in quality improvement, healthcare innovation, community organizing, multidisciplinary teamwork, or meeting facilitation. (Preferred)
• Ability to collect, assemble, and disseminate information in an orderly fashion according to established timelines, as well as simplify complex analyses.
• Team/goal-oriented.
• Excellent record-keeping, report writing, presentation, and interpersonal communication skills.
• Proficient use of MS Office Suite and web-based applications. (Required)

Age Friendly Coordinator BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Care Manager - Passport - Toledo

Employment Status: Full-Time

Pay: Starting from $52,000

Application Deadline: April 30, 2025

Overview

PASSPORT CARE MANAGER

The Care Manager conducts in-depth in-home assessments to evaluate a consumer's physical, mental, and social needs, functional limitations, and available support systems, with a focus on identifying risks to health and safety. They develop and implement a personalized, culturally competent Comprehensive Service Plan in collaboration with the consumer and caregiver, using community resources and prioritizing Medicaid and waiver programs as payers of last resort. Ongoing responsibilities include coordinating and monitoring services, maintaining contact with caregivers and providers, and advocating for the consumer’s needs to ensure appropriate and effective care. The Care Manager educates consumers on provider options and the risks and benefits of care decisions, regularly reassesses eligibility, and updates care plans as needed. They participate in interdisciplinary case conferences, address service delivery issues, and manage disenrollment and transition planning when necessary. Strong documentation, confidentiality, and timely reporting are essential to the role.

Pay Range: $52,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / Long-Term Care / Passport

CARE MANAGER SUPERVISOR (Reports to): Passport Supervisor

CARE MANAGER SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

CARE MANAGER LOCATION
Hybrid in Toledo, Ohio (Travel as Required)

Care Manager RESPONSIBILITIES

• Conducts comprehensive in-home assessments to identify the bio-psycho-social needs of the consumer, the degree of functional impairment, and the formal and informal support system available, and identifies, and addresses needs including health and safety risk factors.
• Assists in the development of comprehensive goals and objectives and a Comprehensive Service Plan with the Medicaid waiver consumer and caregiver(s) using available community resources and formal and informal support systems utilizing payer sequence showing Medicaid and then the Medicaid waiver programs as payer of last resort.
• Implements the Comprehensive Service Care Plan.
• Provides ongoing assessment, coordination, and monitoring of a consumer’s needs, strengths, circumstances, and services to assure that services/interventions continue to be appropriate and maintain the health and safety of the consumer.
• Develop an individualized, culturally competent, written care plan, with consumer and caregiver’s input, to maximize the consumer’s quality of life based upon the consumer’s capacity and preferences.
• Coordinates and collaborates with all available funding sources to use available resources efficiently and effectively.
• Educates consumers about provider options through the PASSPORT provider selection and Informed Choice processes when applicable.
• Makes ongoing telephone contact with service providers to identify service delivery problems, validate the current plan of treatment, and note changes in a consumer’s condition or needs.
• Maintains contact with caregivers, family members, and friends listed in the service/care plan to explain the role and responsibilities of the Care Manager and to ensure compliance with the consumer’s service/care plan.
• Provides consumer education to promote informed choice and understanding of risks and benefits of care options and decisions.
• Advocates on behalf of the consumer and/or caregiver as needed.
• Monitors the consumer’s financial eligibility for Medicaid waiver-funded programs and home care and knows general Medicaid eligibility criteria.
• Reassesses the eligibility for Medicaid Waiver enrollment minimally every 365 days or more frequently if warranted by a change in consumer’s status.
• Participates in care management conferences with service providers, consumers, caregivers, physicians, APS workers, etc.
• Modifies the care plan, as needed, to reflect the consumer’s current needs, goals, and interventions.
• Develops a discharge plan for consumers not meeting program eligibility standards. Disenrolls the consumer and facilitates the transition into non-Medicaid waiver service programs and community resource(s). Informs consumers who are disenrolled or denied services of the reason for this action and their appeal rights.
• Maintains an effective record-keeping system.
• Maintains confidentiality of the clinical record, assessment tool, and case management data.
• Completes and submits work within established time frames.
• Performs other duties as assigned by the supervisor.

Care Manager QUALIFICATIONS

• Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW) or Registered Nurse (RN).
• One (1) year prior experience in-home care for the elderly, home health care, medical social work, or Gerontology

Care Manager REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Maintain an unrestricted (LSW, LISW, or RN) license (failure to do so may result in immediate termination).
• Obtain and maintain Ohio Department of Aging certification.

Care Manager BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Recovery Care Manager - Toledo

Employment Status: Full-Time

Pay: $49,000

Application Deadline: April 30, 2025

Overview

RECOVERY CARE MANAGER

This role involves conducting initial, annual, and event-based assessments to determine eligibility for the Specialized Recovery Services Program and ensure individuals meet specific criteria, such as behavioral health diagnoses and community-based living. The staff monitors service delivery according to each individual’s care plan, authorizes services, and coordinates both waiver and additional support services to help individuals remain in their homes. They also schedule and lead interdisciplinary team meetings and provide education to individuals and caregivers about health and community resources. Accurate documentation and timely completion of tasks are essential, following guidelines set by AOoA, Care Source, and the Ohio Department of Medicaid.

Pay Range: $49,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / SRS

CARE MANAGER SUPERVISOR (Reports to): SRS Supervisor

CARE MANAGER SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

CARE MANAGER LOCATION
Hybrid in Toledo, Ohio (Travel as Required)

Care Manager RESPONSIBILITIES

• Conducts initial assessment and determines eligibility for the Specialized Recovery Services (SRS) Program.
• Conducts contacts with individuals/caregivers by program specifications to monitor the delivery of all services in the individual’s services plan.
• Assists individuals in gaining access to any necessary services regardless of funding source which enables individuals to remain in their community living arrangement.
• Conducts annual and event-based assessments of an individual’s eligibility according to program specifications.
• Verifies individual’s eligibility requirements including but not limited to residing in a community-based setting and behavioral health diagnoses.
• Authorizes the amount, scope, and duration of waiver services.
• Coordinates provision of the Specialized Recovery Services (SRS) Program and other services included in the all-services plan.
• Schedules and facilitates interdisciplinary team meetings for individuals. 8. Educates individuals/caregivers within the scope of knowledge by providing health education or information about community resources.
• Maintains all appropriate documentation in formats prescribed by AOoA, Care Source, and the Ohio Department of Medicaid (ODM) and completes work within established time frames.

Care Manager QUALIFICATIONS

• Licensed Social Worker, LISW, Registered Nurse with unencumbered Ohio licensure OR Bachelor’s degree in Counseling, Psychology, or a related field with a minimum of 3 years prior experience in Home & Community Based Services or case management.
• Ability to travel in a multi-county service area and access private homes and facilities, which may not be readily accessible.
• Ability to relate well with all individuals, community agencies, Care Source, and ODM staff.
• Have an understanding of home and community-based service delivery systems and community resources.
• Possess strong verbal and written communication skills as well as the ability to communicate professionally, respectfully, positively, effectively, and in a proactive manner.

Care Manager REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Obtain and maintain Ohio Department of Aging certification.

Care Manager BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

AmeriCorps Seniors RSVP Volunteer Coordinator

Employment Status: Full-Time

Pay: $25.00

Application Deadline: April 30, 2025

Overview

AmeriCorps Seniors RSVP Volunteer Coordinator

The AmeriCorps Seniors RSVP Volunteer Coordinator is responsible for building relationships with community organizations to create volunteer opportunities that align with the RSVP program and promoting the value of older adult volunteers. It includes recruiting, placing, and managing volunteers by matching their skills with appropriate roles, tracking their activities, and recognizing their service. The position requires maintaining detailed records, compiling reports, handling confidential information, and ensuring timely documentation. Attendance at trainings and conferences is expected, along with strong communication skills, computer proficiency, and knowledge of community resources.

Pay Range: $25.00 per hour.

Classification: Full-Time, Non-Exempt

Department/Sub-Department: AmeriCorps Seniors RSVP

RSVP Volunteer Coordinator (REPORTS TO): Director of AmeriCorps Seniors RSVP

RSVP Volunteer Coordinator SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

RSVP Volunteer Coordinator LOCATION
Toledo, Ohio (Some Travel as Required)

RSVP Volunteer Coordinator RESPONSIBILITIES

• Provide outreach to community agencies/organizations to develop meaningful volunteer opportunities that align with the RSVP program.
• Promote and educate the community about the RSVP program and the value and benefits of utilizing older adult volunteers.
• Identify and develop sources for recruitment of older adults for volunteer service.
• Monitor ongoing management of volunteer stations.
• Provide volunteer management for RSVP volunteers encompassing identification of skills, referral to agencies and organizations, placement with volunteer jobs, follow-up and tracking of volunteer activities, coordination of volunteer benefits, and recognition of service.
• Provide documentation and quantifiable data reflecting program activities and requested program reports.
• Runs reports, compiles information, and statistical reports, and enters program data as assigned.
• Handles confidential information following agency policies; maintains an effective record-keeping system; completes and submits work within established time frames.
• Maintains files and filing systems, duplicates, sorts, and collates documents; reduces active record files as needed.
• Attends conferences, workshops, and other training as required.
• Maintains confidentiality following agency policy and all applicable laws and regulations.
• Perform other duties as assigned.

RSVP Volunteer Coordinator QUALIFICATIONS

• Bachelor's degree in social service, sociology, gerontology, or related field. (Preferred) Consideration may be given to work experience.
• Minimum of two years experience working with volunteers and/or older adults.
• Knowledge of community resources. (Preferred)
• Excellent verbal and written skills.
• Computer proficiency. (Required)
  

RSVP Volunteer Coordinator BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Assessor - Passport - Napoleon

Employment Status: Full-Time

Pay: $56,000-$60,000

Application Deadline: April 30, 2025

Overview

ASSESSOR

The Assessor is responsible for conducting comprehensive bio-psycho-social assessments in various settings to determine eligibility for Medicaid-funded long-term care services and supports. They issue Level of Care (LOC) determinations, complete required assessments using state-mandated tools, and ensure timely, accurate documentation that meets regulatory standards. The role includes making referrals to community-based programs, supporting Medicaid and waiver applications, and helping consumers transition from or avoid institutional care. Assessors must be knowledgeable about programs like PASSPORT, MyCare Ohio, and Assisted Living waivers, and they assist with creating service plans in coordination with case managers. They are also responsible for informing clients of their rights, assisting with benefits applications, maintaining confidentiality, and staying up to date on community resources. Candidates must be an LSW, LISW, or RN with at least one year of relevant experience, maintain licensure and reliable transportation, and meet agency and state certification requirements.

Pay Range: $56,000 - $60,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / Long-Term Care / Passport

ASSESSOR SUPERVISOR (Reports to): Assessor Supervisor

ASSESSOR SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

ASSESSOR LOCATION
Hybrid in Napoleon, Ohio (Travel as Required)

Assessor RESPONSIBILITIES

• Conducts bio-psycho-social assessment services in various locations including hospitals, nursing facilities, group homes, individuals’ homes, and other community settings to assess long-term care needs and/or determine program eligibility for Medicaid services and programs.
• Is knowledgeable and competent in completing PASSPORT, LOC, Assisted Living, My Care Ohio, UPAR, Delayed
• assessments, and Long-Term Care Consultations, and uses the appropriate forms.
• Issues Level of Care (LOC) determinations for individuals seeking Medicaid-funded institutional or community-based long-term services and supports, including LOC determinations for MyCare Ohio per OAC rules, and participates in state hearings as appropriate utilizing eligibility criteria.
• Conducts assessment functions per ODA-issued policies and procedures, including utilizing state-developed standardized tools and entering data directly into the computer during the assessment. Paper assessments will be completed in extenuating circumstances and entered into the computer within three business days.
• Ensures consumers are informed of the complaint and state hearing processes regarding assessment and LOC activities.
• Makes referrals to community-based services including but not limited to: Medicaid home health state plan services, HEAP, transportation, meals, and other community-based programs to assist in nursing home transitions to community-based services or to prevent avoidable nursing home admissions.
• Maintains confidentiality and follows the established AOoA confidentiality HIPAA procedures.
• Consistently completes and submits work within established time frames of five business days.
• Documentation meets the requirements specified in the ODA Operations manual.
• Completes assessments on a laptop in the field and has adequate keyboarding skills at a minimum of twenty-five words a minute.
• Assists consumers in determining preliminary financial eligibility for waiver-funded PASSPORT Home Care, the Assisted Living waiver, and other Medicaid programs.
• Determines Medicaid presumptive eligibility accurately based on the information supplied to the assessor and has a thorough knowledge of general Medicaid criteria. Assessment documentation assists the CM in the development of comprehensive goals and objectives and a Comprehensive Service Plan with the waiver consumer and caregiver(s) for consumers enrolling on the waiver using Medicaid and waiver services as payers of last resort.
• Establishes the Plan of Care using available community resources and existing formal and informal support systems and using Medicaid as the payer of last resort for non-waiver consumers.
• Reviews and updates the P.A.S/R.R. client screen and determines and facilitates the appropriate post-screening process.
• Informs consumers about providers using the PASSPORT provider selection process, including the Informed Choice process when applicable.
• Assists with the Benefits Checkup, HEAP, Ohio Energy Credit, SSA’s Low-Income Subsidy, and Medicaid applications, as well as other applications as needed.
• Obtains and maintains OSHIIP certification from the Ohio Department of Insurance.
• Informs consumers who are denied services of the reason for their denial and of their appeal rights.
• Assists consumers and caregivers as needed in securing nursing home placement.
• Obtains verbal and written approval of the PASSPORT or Nursing Home applicant’s level of care from the physician and submits the assessment to the supervisor.
• Maintains and continuously improves the knowledge base on community resources.
• Maintains an effective record-keeping system.
• Other duties as assigned by the supervisor.

Assessor QUALIFICATIONS

• Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW) or Registered Nurse (RN) with at least one (1) year prior experience in-home care for the elderly, home health care, medical social work, or Gerontology
• Knowledge of community resources.

Assessor REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Maintain an unrestricted (LSW, LISW, or RN) license (failure to do so may result in immediate termination).
• Obtain and maintain Ohio Department of Aging certification.

Assessor BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Care Manager - Passport - Napoleon

Employment Status: Full-Time

Pay: Starting from $52,000

Application Deadline: April 30, 2025

Overview

PASSPORT CARE MANAGER

The Care Manager conducts in-depth in-home assessments to evaluate a consumer's physical, mental, and social needs, functional limitations, and available support systems, with a focus on identifying risks to health and safety. They develop and implement a personalized, culturally competent Comprehensive Service Plan in collaboration with the consumer and caregiver, using community resources and prioritizing Medicaid and waiver programs as payers of last resort. Ongoing responsibilities include coordinating and monitoring services, maintaining contact with caregivers and providers, and advocating for the consumer’s needs to ensure appropriate and effective care. The Care Manager educates consumers on provider options and the risks and benefits of care decisions, regularly reassesses eligibility, and updates care plans as needed. They participate in interdisciplinary case conferences, address service delivery issues, and manage disenrollment and transition planning when necessary. Strong documentation, confidentiality, and timely reporting are essential to the role.

Pay Range: $52,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / Long-Term Care / Passport

CARE MANAGER SUPERVISOR (Reports to): Passport Supervisor

CARE MANAGER SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

CARE MANAGER LOCATION
Hybrid in Napoleon, Ohio (Travel as Required)

Care Manager RESPONSIBILITIES

• Conducts comprehensive in-home assessments to identify the bio-psycho-social needs of the consumer, the degree of functional impairment, and the formal and informal support system available, and identifies, and addresses needs including health and safety risk factors.
• Assists in the development of comprehensive goals and objectives and a Comprehensive Service Plan with the Medicaid waiver consumer and caregiver(s) using available community resources and formal and informal support systems utilizing payer sequence showing Medicaid and then the Medicaid waiver programs as payer of last resort.
• Implements the Comprehensive Service Care Plan.
• Provides ongoing assessment, coordination, and monitoring of a consumer’s needs, strengths, circumstances, and services to assure that services/interventions continue to be appropriate and maintain the health and safety of the consumer.
• Develop an individualized, culturally competent, written care plan, with consumer and caregiver’s input, to maximize the consumer’s quality of life based upon the consumer’s capacity and preferences.
• Coordinates and collaborates with all available funding sources to use available resources efficiently and effectively.
• Educates consumers about provider options through the PASSPORT provider selection and Informed Choice processes when applicable.
• Makes ongoing telephone contact with service providers to identify service delivery problems, validate the current plan of treatment, and note changes in a consumer’s condition or needs.
• Maintains contact with caregivers, family members, and friends listed in the service/care plan to explain the role and responsibilities of the Care Manager and to ensure compliance with the consumer’s service/care plan.
• Provides consumer education to promote informed choice and understanding of risks and benefits of care options and decisions.
• Advocates on behalf of the consumer and/or caregiver as needed.
• Monitors the consumer’s financial eligibility for Medicaid waiver-funded programs and home care and knows general Medicaid eligibility criteria.
• Reassesses the eligibility for Medicaid Waiver enrollment minimally every 365 days or more frequently if warranted by a change in consumer’s status.
• Participates in care management conferences with service providers, consumers, caregivers, physicians, APS workers, etc.
• Modifies the care plan, as needed, to reflect the consumer’s current needs, goals, and interventions.
• Develops a discharge plan for consumers not meeting program eligibility standards. Disenrolls the consumer and facilitates the transition into non-Medicaid waiver service programs and community resource(s). Informs consumers who are disenrolled or denied services of the reason for this action and their appeal rights.
• Maintains an effective record-keeping system.
• Maintains confidentiality of the clinical record, assessment tool, and case management data.
• Completes and submits work within established time frames.
• Performs other duties as assigned by the supervisor.

Care Manager QUALIFICATIONS

• Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW) or Registered Nurse (RN).
• One (1) year prior experience in-home care for the elderly, home health care, medical social work, or Gerontology

Care Manager REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Maintain an unrestricted (LSW, LISW, or RN) license (failure to do so may result in immediate termination).
• Obtain and maintain Ohio Department of Aging certification.

Care Manager BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Recovery Care Manager - Sandusky

Employment Status: Full-Time

Pay: $49,000

Application Deadline: April 21, 2025

Overview

RECOVERY CARE MANAGER

This role involves conducting initial, annual, and event-based assessments to determine eligibility for the Specialized Recovery Services Program and ensure individuals meet specific criteria, such as behavioral health diagnoses and community-based living. The staff monitors service delivery according to each individual’s care plan, authorizes services, and coordinates both waiver and additional support services to help individuals remain in their homes. They also schedule and lead interdisciplinary team meetings and provide education to individuals and caregivers about health and community resources. Accurate documentation and timely completion of tasks are essential, following guidelines set by AOoA, Care Source, and the Ohio Department of Medicaid.

Pay Range: $49,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / SRS

CARE MANAGER SUPERVISOR (Reports to): SRS Supervisor

CARE MANAGER SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

CARE MANAGER LOCATION
Hybrid in Sandusky, Ohio (Travel as Required)

Care Manager RESPONSIBILITIES

• Conducts initial assessment and determines eligibility for the Specialized Recovery Services (SRS) Program.
• Conducts contacts with individuals/caregivers by program specifications to monitor the delivery of all services in the individual’s services plan.
• Assists individuals in gaining access to any necessary services regardless of funding source which enables individuals to remain in their community living arrangement.
• Conducts annual and event-based assessments of an individual’s eligibility according to program specifications.
• Verifies individual’s eligibility requirements including but not limited to residing in a community-based setting and behavioral health diagnoses.
• Authorizes the amount, scope, and duration of waiver services.
• Coordinates provision of the Specialized Recovery Services (SRS) Program and other services included in the all-services plan.
• Schedules and facilitates interdisciplinary team meetings for individuals. 8. Educates individuals/caregivers within the scope of knowledge by providing health education or information about community resources.
• Maintains all appropriate documentation in formats prescribed by AOoA, Care Source, and the Ohio Department of Medicaid (ODM) and completes work within established time frames.

Care Manager QUALIFICATIONS

• Licensed Social Worker, LISW, Registered Nurse with unencumbered Ohio licensure OR Bachelor’s degree in Counseling, Psychology, or a related field with a minimum of 3 years prior experience in Home & Community Based Services or case management.
• Ability to travel in a multi-county service area and access private homes and facilities, which may not be readily accessible.
• Ability to relate well with all individuals, community agencies, Care Source, and ODM staff.
• Have an understanding of home and community-based service delivery systems and community resources.
• Possess strong verbal and written communication skills as well as the ability to communicate professionally, respectfully, positively, effectively, and in a proactive manner.

Care Manager REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Obtain and maintain Ohio Department of Aging certification.

Care Manager BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Waiver Service Coordinator

Employment Status: Full-Time

Pay: 50,000

Application Deadline: March 31, 2025

Overview

Waiver Service Coordinator

This role involves conducting in-home assessments and regular follow-ups to evaluate a member’s biopsychosocial needs, functional impairments, and available support systems, while addressing health and safety risks. The coordinator develops and implements individualized, person-centered service plans in collaboration with members and caregivers, and regularly modifies them to reflect changing needs. Responsibilities also include coordinating services and benefits according to payer sequencing, maintaining communication with caregivers and service providers, and participating in interdisciplinary care team meetings. The position requires monitoring Medicaid waiver eligibility, maintaining accurate documentation, ensuring confidentiality, and assisting with audits and disenrollment processes when needed.

Pay Range: $50,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / Long Term Care / Buckeye

Waiver Service Coordinator SUPERVISOR (Reports to): Buckeye Supervisor

Waiver Service Coordinator SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

Waiver Service Coordinator LOCATION
On-site in Toledo, Ohio (Travel as Required)



Waiver Service Coordinator RESPONSIBILITIES

• Conduct comprehensive in-home assessments and regular visits to identify the biopsychosocial needs of the member, the degree of functional impairment, and the formal and informal support system available; identify, and address needs including health and safety risk factors.
• Provide ongoing assessments, coordination, and monitoring of a member’s needs, strengths, circumstances, and services to assure that services/interventions continue to be appropriate and maintain the health and safety of the member.
• Participate in Interdisciplinary Care Team (ICT) conferences with RN Care Managers, service providers, members, caregivers, physicians, Adult Protective Service (APS) staff, etc.
• Develop and implement an individualized, written Person-Centered Service Plan, with member and caregiver's input, to maximize the member's quality of life based on the member's capacity and preferences.
• Modify the service plan, as needed, to reflect the member’s current needs, goals, and interventions.
• Coordinate benefits based on adherence to payer sequencing when authorizing MyCare Waiver services.
• Communicate with service providers to identify service delivery problems, validate the current service plan, and note changes in a member's condition or needs.
• Maintains contact with caregivers, family members, and friends listed in the service/care plan to explain the role and responsibilities of the Waiver Service Coordinator and to ensure compliance with the member’s service/care plan.
• Advocate on behalf of the member and/or caregiver as needed.
• Monitor the member’s financial eligibility for Medicaid waiver-funded programs and home care and know general Medicaid eligibility criteria.
• Reassess member eligibility for Medicaid Waiver enrollment minimally every 365 days or more frequently if warranted by a change in member’s status.
• Prepare and participate in annual Care Management/Waiver Service Coordination audits performed by the delegated entity (e.g., IPRO) assigned by the Ohio Department of Medicaid (ODM).
• Assist in the disenrollment process. Educate members on the reason for this action and their appeal rights.
• Maintains an effective record-keeping system with timely submission of case notes.
• Maintains confidentiality of the clinical record, assessment tools, and member data.
• Completes and submits work within timeframes per program requirements.

Waiver Service Coordinator QUALIFICATIONS

• A licensed Social Worker or Registered Nurse with unencumbered Ohio licensure is required.
• One or more years prior experience in home care with seniors or individuals with disabilities or other case management experience in a related field.
• Experience in conducting health/social interviews; knowledge of human behavior, family/caregiver dynamics, and awareness of community resources and services.

Waiver Service Coordinator REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Obtain and maintain Ohio Department of Aging certification.

Waiver Service Coordinator BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Care Manager - Plan 4 Home (P4H) - Toledo

Employment Status: Full-Time, Exempt

Pay: $50,000

Application Deadline: April 30, 2025

Overview

PLAN 4 HOME (P4H) CARE MANAGER

This role involves conducting both telephone and in-person interviews to assess the biopsychosocial needs of older adults, determining their functional status, support systems, and eligibility for services. The staff member develops and monitors individualized care plans, coordinates community-based services, and ensures documentation is accurate and timely. They maintain regular contact with clients, caregivers, and providers to monitor service delivery, resolve issues, and promote health and safety. Responsibilities also include participating in emergency preparedness, quality assurance, and program development, as well as providing education to the public and professionals. The position requires active LSW or RN licensure, reliable transportation, and the physical ability to visit clients in their homes. Additional duties include participating in case conferences, internal committees, and maintaining awareness of diversity and equity in service delivery.

Pay Range: $50,000

Classification: Full-Time, Exempt

Department/Sub-Department: Operations / Long-Term Care / P4H

CARE MANAGER SUPERVISOR (Reports to): Passport Supervisor

CARE MANAGER SCHEDULE
Four (4)-Day work week, Monday-Thursday OR Tuesday-Friday.

CARE MANAGER LOCATION
Hybrid in Toledo, Ohio (Travel as Required)

Care Manager RESPONSIBILITIES

• Conduct telephone and in-person interviews to identify the biopsychosocial needs of the consumer as they relate to the consumer’s current functional status and the level of formal/informal support to determine needs and service eligibility.
• Refer older adults and families to community-based home health and social services utilizing appropriate community resources.
• Determine consumer eligibility for program service.
• Ensure accuracy and completion of program applications, eligibility forms, service agreements, and all other relevant documentation as needed
• Develop and implement a plan of care to address the identified needs of the client/caregiver, establishing type, frequency, and length of service.
• Monitor care plan to ensure quality. Contact the client/caregiver as appropriate. Complete home visits and telephone contacts in compliance with program requirements and as needed.
• Maintains confidentiality per agency policy and all applicable laws and regulations.
• Maintains an effective record-keeping system. Completes and submits work within established time frames.
• Completes and timely submits statistical reports or other information as needed.
• Prepares and reviews internal and external reports as the Plan 4 Home Supervisor directs.
• Arrange services through approved program service providers, identifying and resolving service delivery issues as needed.
• Completes incident reporting following agency processes and works to resolve problems, and identify interventions, to address health and safety.
• Assists with planning for emergency preparedness related to natural disasters and other public emergencies (extreme heat, snow, power outage, etc.)
• Actively participates in program development and evaluation, quality assurance, and utilization activities as requested.
• Guide older adults and their families to assist them in solving biopsychosocial issues as they arise.
• Provide educational presentations to the public and the professional community.
• Maintain a current license and complete the continuing education requirements of the respective profession.
• Attend monthly Plan 4 Home team meetings and other scheduled agency trainings as requested by the Supervisor or VP of Long-Term Care
• Maintains active LSW/RN licensure in good standing.
• The position requires travel to client homes and accessing client homes.
• Performs other duties as assigned.
• Bending, lifting, stooping, and carrying objects up to twenty pounds.
• Maintain reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) annually.
• Open cases and perform care management functions for Non-Title XX and Title XX clients as assigned.
• Coordinate community services as appropriate.
• Participate in the distribution of client satisfaction surveys and assist in processing responses.
• Participate in case conferences with service providers, partner organizations, and families.
• Participate in various committees as directed or assigned by the program supervisor.
• Confer regularly with the program supervisor regarding consumer issues, problems, and program procedures.
• Demonstrate an understanding and knowledge regarding diversity issues as they relate to consumers served within the Plan 4 Home program and Area Office on Aging staff and colleagues.

Care Manager QUALIFICATIONS

• Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW) or Registered Nurse (RN).
• One (1) year prior experience in-home care for the elderly, home health care, medical social work, or Gerontology

Care Manager REQUIREMENTS

• Maintain reliable transportation, valid driver’s license, and auto insurance.
• Undergo and pass a Motor Vehicle Record (MVR) check at least annually.
• Utilize agency-provided equipment, including dual monitors, for simultaneous database use.
• Adhere to AOoA confidentiality and HIPAA guidelines regarding client data.
• Maintain an unrestricted (LSW, LISW, or RN) license (failure to do so may result in immediate termination).
• Obtain and maintain Ohio Department of Aging certification.

Care Manager BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance
• 403B with company match
• Paid Time Off and Personal Time Off
• Continuing education and certification assistance
• Long- and Short-Term Disability
• Employee Referral Bonus

Hiring is contingent upon the successful completion of the drug screen, background, and reference check. Area Office on Aging is a drug-free workplace. The position shall be terminated if funding is not available.

EEO Statement

Area Office on Aging (AOoA) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.