Service Coordinator

Employment Status: Full Time

Pay: $45,000

Application Deadline: July 31, 2026

Overview

Mission-Driven Team as a Service Coordinator

Defiance & Napoleon, Ohio | Full-Time, Non-Exempt | $45,000

About Us

The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy, independent, and living in their homes and communities. Serving thousands of individuals annually, our team is committed to delivering compassionate, person-centered support across our region.We partner with community organizations and operate locations in Toledo, Napoleon, and Sandusky to ensure accessible, high-quality services.

Position Overview

The Service Coordinator is responsible for supporting residents at Island Parkway Manor (Defiance) and Riverview Terrace (Napoleon) by coordinating supportive services, promoting wellness, and enhancing quality of life. This role focuses on connecting individuals to community resources while fostering a safe, engaged, and supportive living environment.

What You’ll Do

• Act as a liaison between residents, staff, and external service providers
• Advocate for residents while maintaining professional boundaries
• Assist residents in accessing medical, social, and financial resources
• Provide referrals to community-based programs and services
• Plan and facilitate recreational, educational, and wellness activities
• Promote community engagement and resident participation
• Maintain ongoing communication with residents and support systems
• Coordinate with property management on tenancy-related concerns (excluding protected health information)
• Maintain accurate and timely resident records and service documentation
• Manage program calendars and submit required reports on time
• Ensure confidentiality and compliance with HIPAA standards
• Promote excellent customer service and positive resident relations

Qualifications

• Bachelor’s degree in Social Work, Gerontology, or related field preferred
• Experience in service coordination, social services, or property management
• Strong communication and interpersonal skills
• Ability to build trust and demonstrate empathy with seniors and individuals with disabilities
• Strong organizational and time management skills

Requirements

• Ability to travel between Defiance and Napoleon locations
• Valid driver’s license, reliable transportation, and auto insurance
• Ability to manage multiple priorities and meet deadlines
• Ability to maintain accurate documentation and records
• Adhere to HIPAA and AOoA confidentiality standards

Work Environment

This position is based within residential apartment communities with a combination of office work and on-site resident interaction. Regular use of a computer is required, along with occasional movement throughout the property and interaction with residents.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Match
• Paid Time Off & Personal Time
• Continuing Education & Certification Support
• Short- and Long-Term Disability
• Employee Referral Bonus

Additional Information

Hiring is contingent upon successful completion of a background check and reference check. AOoA is a drug-free workplace. Employment is contingent upon funding availability.

Equal Opportunity Employer

AOoA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected characteristics.

Click here to Apply: Area Office on Aging of Northwestern Ohio, Inc.

Contracted Kinship Childcare Worker

Pay: $20.00

Application Deadline: July 10, 2026

Overview

Become a Contracted Worker with the Area Office on Aging as a Kinship Childcare Worker!

Toledo, Ohio | Contracted, $20.00 Non-Exempt

This is a contracted, non-employee position. The Contracted Childcare Worker provides safe, structured, and developmentally appropriate childcare services for children and youth while kinship caregivers (grandparents and other relatives) participate in Kinship Navigator Program activities. This role supports kinship families by creating a nurturing, trauma-informed environment that prioritizes child safety, emotional well-being, and positive engagement. Working in collaboration with AOoA staff, caregivers, and other contracted childcare workers, this position ensures children are supervised and supported so caregivers can fully engage in program services.

What You’ll Do

• Supervise children and youth during Kinship Navigator Program sessions to ensure safety and well-being.
• Plan, organize, and implement age-appropriate activities and programming for children and youth.
• Create a welcoming, inclusive, and trauma-informed environment sensitive to the needs of kinship families.
• Monitor children’s behavior and respond appropriately using positive guidance and de-escalation techniques.
• Maintain respectful and open communication with kinship caregivers regarding their children’s participation.
• Coordinate with AOoA staff and other contracted childcare workers to support program activities and logistics.
• Ensure appropriate supervision during transitions, activities, and breaks.
• Maintain confidentiality and comply with AOoA, HIPAA, and confidentiality requirements.
• Prepare materials and supplies needed for childcare activities.
• Complete contracted services in accordance with AOoA schedules, expectations, and performance standards.
• Perform additional related duties as assigned by the Kinship Navigator Program Supervisor.

Qualifications

• Minimum of one (1) year of experience working with children or youth in a childcare, educational, or community-based setting.
• Ability to plan and lead age-appropriate activities for children and youth.
• Strong communication and interpersonal skills.
• Demonstrated ability to make decisions with child safety and well-being as the top priority.
• Ability to work independently while collaborating effectively with staff and caregivers.
• Sensitivity to diverse family structures and the unique needs of kinship families.

Special Requirements and Conditions

· Must possess a valid driver’s license, reliable transportation, and proof of auto insurance.· Must complete a Motor Vehicle Record (MVR) check, criminal background check, drug/alcohol screening, and meet Ohio Department of Aging certification requirements.

• Ability to lift and carry up to 25 pounds and perform physical activities such as standing, walking, bending, reaching, and active supervision.
• Position requires local travel for program-related duties, events, or training as needed.
• This is a community-based role and is not remote.
• Position is contingent upon the availability of funding for the Kinship Navigator Program.

Apply today to become a contracted worker supporting kinship families in your community.

VA Self Directed Care Counselor

Employment Status: Full-Time

Pay: $50,000 - $55,000

Application Deadline: June 30, 2026

Overview

VA Self-Directed Care Counselor

Full-Time | Exempt, Salary:$50,000–$55,000

About Us

At the Area Office on Aging of Northwestern Ohio (AOoA), we are committed to helping veterans, older adults, individuals with disabilities, and caregivers remain healthy, independent, and supported in their homes and communities.

Position Summary

The VA Self-Directed Care Person-Centered Counselor conducts assessments, coordinates services, and supports veterans participating in the VA Self-Directed Care Program. This role ensures compliance with program requirements while promoting person-centered care and independence.

Key Responsibilities

• Conduct initial and annual assessments to evaluate needs and service gaps
• Assist with enrollment documentation and program onboarding
• Develop and monitor care plans and spending plans
• Coordinate with VA and Financial Management Services (FMS)
• Provide education on program requirements and employer responsibilities
• Monitor participant health, safety, and service delivery
• Maintain accurate and timely documentation (within 24 hours)
• Submit required monthly reports
• Support participant rights, choice, and self-determination
• Travel throughout the service area as needed
• Perform other duties as assigned

Qualifications: Licensed Social Worker (LSW) or Registered Nurse (RN) in Ohio (active and unencumbered) At least one (1) year of experience in home health, case management, social work, behavioral health, or related field

Preferred

• Experience conducting health and social assessments
• Knowledge of community resources, family dynamics, and human behavior
• Strong communication, organization, and problem-solving skills
• Proficiency in Microsoft Word and Excel
• Ability to work independently and as part of a team

Schedule & Work Environment

Four-day work week (Monday–Thursday or Tuesday–Friday). Based in Toledo, Ohio, with travel required

Additional Expectations

• Maintain HIPAA compliance and confidentiality
• Participate in required trainings
• Demonstrate cultural competency
• Adhere to agency policies and procedures

Physical Requirements

• Lift/carry up to 20 pounds
• Valid driver’s license, reliable transportation, and insurance required

Special Requirements

Employment is conditional upon successful completion of a background check, drug/alcohol screening, and Motor Vehicle Record (MVR) check. Screenings may be repeated per agency policy. Cross-training may be required. This position is contingent upon funding.

Why Join AOoA?

Join a mission-driven organization dedicated to serving veterans, older adults, and individuals with disabilities across Northwestern Ohio. We value compassion, collaboration, and service excellence.

Equal Opportunity Employer

AOoA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected status.